Senior Technical Account Manager

You’ve got years of consultative experience under your belt working with organizations to bolster their security programs as a security architect, field CISO, or GRC consultant. Or maybe you’ve been fighting on the front lines leading sophisticated IR, red team, or pen testing engagements. Either way, you understand the business side of security in a way that it seems like the market struggles to. You know how to make security programs better and you want to help organizations do that . And ... it's time for a change of pace!

You've built weird texting relationships with security leaders in Fortune 500 companies and beyond, and you look forward to meeting up with friends and colleagues at B-Sides, Defcon, and maybe even RSA. Less travel would be nice, but you’re still hungry to make a difference.

This role starts with listening and expects probing questions that let us deeply understand customers’ problems. Sure, there are mechanics like setting clear expectations and regularly keeping in touch, but the magic has more to do with curiosity and creativity: conjuring solutions to problems your customers couldn’t figure out how to articulate in the first place. From there the mapping of solutions to use cases seems trivial.

We believe it’s important to “meet our customers where they are.” We expect an extensive background in security technology and a deep understanding of security operations. That's key to giving actionable advice when customers are dealing with an incident, deciding on new technology investments, or even designing their SOC. Will you move mountains to ensure customers are happy and be the go-to in a customers’ time of need? If so, then we’d love to hear from you!

What Expel can do for you

• Extend your network of security leaders across a wide variety of industries 
• Plug you in to customer missions that matter: keeping people safe and saving lives
• Deepen your expertise in the security market, and in particular security operations
• Set you up to flex your consultative risk management and security strategy muscles
• Provide access to, hands down, the best security operations platform on the market
• Help you continue to gain experience with security technologies and methodologies

What you can do for Expel

• Ensure customers understand how indispensable we really are to their security program
• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
• Position customers up as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative
• Take into account the different levels of technical understanding within a customer and market dynamics across and adjust appropriately so your stories land
• Advocate as the voice of the customer internally with examples, data, and patterns, while building strong internal relationships
• Be operationally diligent as we consistently meet every expectation we set, on time

What you should bring with you

• A consultative approach you’ve honed for years that starts with active listening
• An unyielding desire to delight customers and inspire change
• Knowledge of security technologies (endpoint, cloud, network, SIEM) and how they can be used to disrupt attackers and enable defenders
• A deep understanding of the challenges affecting security programs today, and experience guiding customers through those challenges
• Hands on security experience as a consultant/advisor, analyst, or sysadmin
• Experience with frameworks like NIST CSF, FAIR, CSA CCM to assess risk
• Flexibility and an openness to change and new challenges because, hey, startup life

Additional Notes

Pay range: $134,700 - $195,300 + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

Our headquarters is in Herndon, Virginia, however our team is mostly remote, and we have full support for remote interaction. We realize that while there is benefit to in-person interaction, good people don’t all live in Northern Virginia.

We're only hiring those authorized to work in the United States.

We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

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