Senior Solutions Architect (Remote, CST)
United States (Remote)
What’s that actually mean? It means our customers:
Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting. Have a partner that is not quota/sales-based, and can authentically have their best interest at heart. Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience. Our SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus, the difference between logs and metrics, the difference between pets and cattle, and more... Our SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to deliver world-class experiences and time to value. You will be responsible for delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. This will include being an extra set of hands, hearts, and brains for customers (virtually or on-site). Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. They will monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products. You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery. In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.What you'll be doing:
- Effective in working with customers, including business executives, project managers, and IT development staff.
- Effective in understanding business needs …
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Benefits/PerksBonus Equity Flexible hours Other benefits Other benefits listed Professional development Remote-first company Remote work
Tasks- Communicate with customers
- Customer consultation
- Onboarding
- Project management
- Solution Design
- Training Delivery
Alerting AWS Azure Cloud Cloud platforms Command Line Communication Consulting Customer Engagement Customer Experience Dashboards Data Visualization Design Engineering Enterprise Architecture GCP Golang Grafana Grafana Cloud Grafana products Helm Kubernetes Logs Loki Metrics Migrations Mimir Monitoring Observability Open Source OSS Product Management Professional Services Project Management Prometheus Sales Solutions Architecture Support Technical Consultation Technical Consulting Technical Delivery Tempo Traces Training Typescript Visualization Windows Server Administration Workflow Recommendations Workshops
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