Senior Solution Architect

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Winter 2024 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

* This position will be based in the Central or East region of the United States. The person must be located in the CST or EST time zones *

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Solutions Architect with experience executing customer implementations and who is passionate about product analytics, problem-solving, and excellent client service. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers. Ideally, you are an enthusiastic professional who thrives in a fast-paced environment and possesses an intense curiosity for "how things work". You are a solution- and execution-oriented individual with a dedication to getting things done. 

 As a Senior Solutions Architect, you will: 

• Own a critical phase of the customer lifecycle, the technical implementation, and work alongside an Engagement Manager and other Customer Success team members to deliver great results. 
• Serve as a trusted technical advisor for our customers, as part of the Professional Services team, to support implementation across their tech stack and continuous data management within Amplitude by becoming an expert in the Amplitude products, SDKs, and APIs.
• Draw upon your comprehensive understanding of product analytics, Amplitude's vision, and relevant experience to guide customers in building solutions to further their product intelligence strategy.
• Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance. 
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Managers to streamline internal processes and improve data management experience for our customers.

You'll be a great addition to the team if you have:

• Prior experience working with tools in any of the following areas: enterprise SaaS, product analytics, A/B testing, feature flagging, session replay, digital marketing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.

At a minimum, you need to have:

• 4+ years of customer-facing technical experience in managing complex customer engagements and owning data integration/technical implementation deployments.
• Comfortable understanding of programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, RESTful APIs).
• A consistent track record of successfully managing client relationships and technical projects with excellent work ethic, thought leadership, and project management skills.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Ample experience in proposing technical solutions that solve the customer’s business needs.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support 
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude: 

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
• We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise companies in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives. 
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. 
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $159,000 - $239,000 total target cash (inclusive of bonus or commission)

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By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

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