Senior Salesforce Business Systems Analyst (BSA)

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the role

Cloudflare is seeking a Senior Business Systems Analyst to support the Channel & Alliances organization. This is a high impact role for an experienced IT professional who is looking for an opportunity to directly impact Channel strategy and operational execution. In this role you will work closely with Cloudflare’s Partnerships and Alliances Team, Revenue & Partner Operations, Sales, and Marketing to develop and build out the System solutions to support Partner Sales at Global scale. You will own dedicated workstreams from the technical delivery standpoint to ensure channel sales process development and optimization providing valuable pipeline reporting and an outstanding experience for Cloudflare’s Partners.

The ideal candidate will have high proficiency in analyzing business requirements and work with technical resources in an Agile framework on prioritizing and delivering system solutions. Be the trusted advisor for the business, with a view of making strategic recommendations to support the growth of Cloudflare’s channel sales ecosystem. You will have an opportunity to help with the transformation and growth of our Partner Revenue stream by implementing new routes to market and build the partner systems for our business for scale. 

This role is a great fit for you if you are a self-starter, able to thrive in an environment that requires operating with a high degree of autonomy, and are driven by the opportunity to make a significant impact in a high growth, fast paced environment.

What you'll do

Cloudflare is looking for an experienced Salesforce Business Systems Analyst specializing in Partner and Alliances Sales Motion to join our team. This role requires in-depth knowledge of the Salesforce platform and a strategic approach to optimizing Cloudflare’s partner experience by utilizing Partner Relationship Management (PRM) tools and seamless CRM integration. The ideal candidate will blend technical expertise with business insight to design scalable solutions that drive Cloudflare’s expanding partner ecosystem, translating business goals into impactful systems that support growth and engagement across our partner network.

• Leverage your knowledge of partner management tools and best practices to implement and optimize solutions within Salesforce and PRM tools  that support our Partner and Alliances sales motions.
• Ability to define and leverage valuable metrics that drive the success of companies' strategic initiatives.
• Collaborate with internal business teams, including Revenue & Partner Ops, Sales, and Marketing, to gather, analyze, and synthesize requirements into actionable solutions for the Platform development team.
• Work closely with IT and technical teams in an Agile environment to design and deliver solutions that enhance partner interactions and streamline partner programs.
• Take an active role in managing and optimizing partner programs, ensuring that they align with business goals and drive measurable outcomes.
• Identify and help the business define key metrics for program’s success. Utilize these metrics and partner with Business teams to provide insights and recommendations for scaling the company’s partner program from a systems perspective.
• Stay up-to-date with the latest trends in business systems and PRM tooling, as well as Salesforce releases. Be curious and continuously seek opportunities to enhance our systems and processes.
• Participate in Scrum meetings and collaborate with Business and Product Owners, providing input and feedback to ensure the successful delivery of high-quality solutions.

Examples of desirable skills, knowledge and experience

• Minimum of 5 years of experience as a Business Systems Analyst, with a focus on Salesforce CRM.
• Proven expertise in driving system  improvements for various Revenue streams and supporting Sales Motions, in particular Channel/Partner Sales experience. 
• Experience with Salesforce partner management solutions, such as Salesforce PRM (Partner Relationship Management) is highly desirable.
• Strong proficiency in Salesforce configuration, including custom objects & relationships, workflow automation, and API  integrations.
• Ability to clearly articulate & translate business requirements into technical solutions.
• Excellent communication and collaboration skills.
• Strong problem-solving abilities and a keen interest in managing and optimizing partner programs.
• Ability to work effectively in a fast-paced, Product-led Agile environment.
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Salesforce Certification Preferred.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $139,000 - $169,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $152,000 - $186,000.
• For Bay Area based hires: Estimated annual salary of $159,000 - $195,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.