Senior ​Sales Operations Analyst, Incentive Compensation

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Sales Operations Analyst, Incentive Compensation, is a vital member of the Revenue Operations team. Ideal candidates will have a bachelor’s degree with an emphasis on business or accounting, with at least 7 years of experience in Sales Compensation, Sales Operations, or FP&A.

The selected candidate will have responsibility for defining and driving sales effectiveness analyses, reporting on key indicators of plan design performance, and cost modeling. He or she will regularly interact with Strategy & Planning, Sales Compensation Administration and Finance teams to drive strategic analytics priorities. The ideal candidate will be detail-oriented with excellent analytical and communication skills; initiative and solving problems to help drive greater efficiency and process automation. Deliverables take the form of analytic models, quarterly reporting initiatives and fact-based presentations.

Key responsibilities include:

• Develop, maintain, and update processes critical to data accuracy for the reporting and tracking of compensation metrics.
• Develop a world class analytics platform that provides easy access to information.
• Leverage metrics and data to provide insights into effectiveness of specific programs and report progress against business objectives and budget.
• Build analytical models for use in forecasting earned commissions, commission expense and impact of sales plan design changes.
• Partner cross-functionally to prepare analyses and develop fact-based recommendations for strategic decision making and investment.
• Provide analytical support to the design of incentive compensation structures for new and existing sales roles.
• Establish a quarterly cadence for reporting of leading and lagging indicator of sales performance.
• Model cost and impact of short-term incentives (“SPIFs”), track results and report on effectiveness.
• Build executive-level presentations; crafting the messaging based on the intended audience.

Required skills/experience: 

• Advanced proficiency in Excel, PowerPoint, Salesforce.com, financial budgeting tools and other data systems, ideally including Incentive Compensation systems
• Strong analytical skills with the ability to manage large volumes of data and identify trends
• Working knowledge of typical incentive compensation plan structures in enterprise software (quotas, accelerators, pay mix, and on-target earnings)
• Experience designing and building complex financial models
• Strong decision-making skills with the ability to consider cross-functional impacts
• Proactive problem-solving skills
• Excellent verbal and written communications skills, with experience in presenting to senior management
• Ability to perform in a high demand, dynamic environment and manage to deadlines
• Strong Team Player, excellent business partnering skills, positive attitude, and good work ethic

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.