Senior Retail Account Manager, International

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are seeking a highly skilled, motivated and enthusiastic Senior Retail Account Manager to join our dynamic and rapidly growing retail team. This role involves managing the daily operations of a number of key accounts in various international markets, primarily within EMEA. You will play a crucial role in implementing retail sales strategies and building strong relationships with our partners to drive revenue growth and enhance brand visibility. Working closely with internal teams, you will have the opportunity to make a meaningful impact on our business's international expansion efforts.

What you will do: 

• Manage day-to-day operations for assigned key accounts in various international markets, such as the UK and wider European countries. 
• Work with the internal Oura team to create and execute retail sales strategies for each customer that align with Oura objectives and growth targets.
• Help drive revenue growth by negotiating sales agreements with retail partners, making sure to establish mutually beneficial terms and conditions.
• Build and maintain strong relationships with customers, serving as their main point of contact while coordinating between both businesses.
• Collaborate with different teams within Oura, e.g. marketing, finance, supply chain, and operations - to meet retailer needs.
• Show expertise in working with distributors while understanding both direct sales channels and partnerships.
• Use demand planning techniques to optimize inventory levels while meeting customer expectations.
• Efficiently manage the order-to-cash process by ensuring accurate invoicing, collecting payments promptly, and resolving any issues in collaboration with finance.
• Keep an eye on market trends, competitor activities, and customer preferences to spot new business opportunities that could help improve sales performance. 
• Use data analysis of sales metrics along with market research & feedback from customers to identify areas for improvement in pricing strategies or overall customer experience.
• Prepare regular reports on sales performance & budget forecasting providing insights for business growth.
• Stay updated on industry developments & emerging technologies providing strategic recommendations to senior leadership so we can stay ahead of our competition.

Requirements

We would love to have you on our team if you have:

• 8+ years of experience within retail account management with consumer products is a must. Applicants without this experience will not be considered. 
• Experience managing multiple accounts across different countries within EMEA markets.
• Solid understanding of distributor management practices along with direct sales strategies.
• Demonstrated track record of achieving and exceeding sales targets.
• Results-oriented with a focus on driving revenue growth and business expansion.
• In-depth knowledge of the consumer technology market, including trends, products, and retail channels.
• Proficient in demand planning methodologies and order-to-cash processes.
• Exceptional communication skills; able to effectively engage stakeholders at all levels within the organization.
• Strong negotiation abilities coupled with excellent problem-solving skills.

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary
• An Oura Ring of your own + employee discounts for friends & family
• Flexible working hours and remote working arrangements
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Salary range  £69,000 - £78,000

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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