Senior Program Manager

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

This position includes direct responsibility for a large portfolio of contracts and management of a team of Contract Management professionals. Provides coaching and supervision to Contract Managers, Deputy Contract Managers, and the Contract Analysts that support the team; Role also provides general leadership and guidance to a broader team of Contract Management professionals.

What you'll do

• Responsible for a portfolio of contracts which face customers and/or partners (e.g., Master Purchase Agreements, Subcontractor Agreements, Teaming Agreements, Referral Agreements, and others). 

• Document and maintain regulatory and operational compliance for all contracts within portfolio

• Orchestrate contract launch activities, including marketing, training, and other items to ensure contract success from day 1.

• Work with all facets of CDW’s operations to ensure all parties are apprised of and comply with CDW contracts.

• Provide guidance on CDW’s large opportunities; make recommendations that minimize risk and maximize contract revenue and profitability.

• Foster an engaging professional environment where coworkers can grow and maximize contributions

• Draft and/or review completed drafts of new contractual material, proposals, amendments, revisions, sensitive correspondence, etc., throughout the contract life-cycle.

• Negotiate with the clients and suppliers to achieve best possible terms for CDW. Monitor delivery and other key elements of CDW performance and, if applicable partner performance, while coordinating with other CDW departments to ensure contract requirements are satisfied.

• Manage customer contract-related disputes resolution and coordinate with the CDW

• Legal department as necessary, to maintain customer satisfaction and bring prompt resolution.

• Manage Audit requests from customers, partners, and public entities.

• Make recommendations regarding the pursuit of new or discontinuance of existing contracts, including associated subcontracts and prime contracts.

• Lead and support department-wide initiatives and projects.

• Develop strong partner relationships and favorable pricing on long term strategic programs

• Validate accuracy of various contract reporting and maintain business controls around reporting process

What we expect of you

Minimum basic requirements

• Bachelor’s Degree

• Seven (7) years of relevant contract management experience in IT or comparable industry.

• Highly effective communication skills (verbal and written)

• Strong problem solving and project management skills

• Strong analytical and reasoning skills

• Thorough understanding of contract processes, requirements and practices applicable to the specific sector supported

• Adept at mollifying tense situations

• Applies discretion when dealing with sensitive information/situations  

• Ability to develop high quality contractual documents to solve for complex programming needs.

• Strong presentation skills

• Proficient in MS Excel, MS Word and Outlook

• Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites

Preferred skills, experience, and qualities needed

• MBA or JD

• Greater than eight (8) years of relevant experience managing or negotiating contracts in

• IT or comparable industry.  

• Certified by a recognized contract management association

• Knowledge of CDW Business Systems

• Demonstrated leadership beyond role

Pay range: $111,000 - $154,200 depending on experience and skill set 
Annual bonus target of 10% subject to terms and conditions of plan 
Benefits overview: https://cdw.benefit-info.com/ 
Salary ranges may be subject to geographic differentials  

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.