Senior Program Manager, Enhanced Markets

About the team

At Zillow, we are at the forefront of revolutionizing the home-buying and selling experience! Our Enhanced Markets (EM) are the epicenter of Zillow’s pioneering vision for an integrated transaction experience through ZHL (Zillow Home Loans), FUB (Follow Up Boss), and Spruce. While the Product team is weaving together a seamless customer journey through innovative technology, our EM teams are elevating partner performance through open communications, operational excellence, and a focus on maximizing benefits for real estate agents.

The EM Partner Management team (EMPM) is grounded in a deep understanding of our partners and foresight into what motivates them in their relationship with Zillow and their vision for growing their business through us. At the core of this transformative experience is the Premier Agent, crucial for delivering unparalleled service to our consumers. Join EMPM, where skilled program designers, business strategists, and go-to-market (GTM) experts work to empower our exceptional frontline teams collaborating in the field to provide Flex partners—an exclusive group of impactful agent teams—with everything they need to thrive and expand their real estate business.

About the role

As the Sr. Program Manager, you will deliver critical results for Premier Agents with a group of heavy-hitters who think big and take action —by working with our closest partners in Enhanced Markets Key Accounts, Product, and Product Marketing. This team is passionate about building a network of successful real estate agent partners who provide consistent, outstanding service to home shoppers.

You will collaborate with the Principal Program Manager (EM Agent Adoption) to lead our most significant initiatives that promote agent adoption of Zillow products and services, supporting our objectives in partner conversion. Expect to influence cross-functional partners in product, marketing and operations across a large number of functions—specifically through key initiative briefs, proposals, and influential presentations. You will also engage with the product team to develop outstanding features and tools for our Premier Agents that enhance visibility and provide user-friendly self-guided experiences, ultimately driving revenue. Finally, you will serve as a catalyst with vision across the organization while handling cross-functional initiatives and championing opportunities to improve agents’ experience with our products (ZHL, FUB, Spruce).

What you will do:

• Develop and operationalize initiatives to improve the agent experience with measurable success. Prepare compelling business cases, secure leadership consensus, formulate plans, and lead the implementation of pilots and scaling improvements.

• Build and socialize EM Best Practices Program for Conversion and …