Senior Professional Customer Support – Insurance

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

We are seeking a skilled and experienced professional to provide high-level customer assistance and problem resolution across various business areas in a dynamic, multi-customer contact environment. This role involves responding to non-routine customer calls, emails, and web inquiries, serving as a single point of contact for reporting issues, making inquiries, and obtaining guidance about services provided by the service center. The successful candidate will apply expertise in one or more functional areas such as financial management, human resources management, procurement, or information technology.

Essential Job Functions:

• Provide exceptional customer support, ensuring prompt and accurate resolution of inquiries and issues.
• Manage and oversee business process transactions, supporting efficiency and compliance across teams.
• Identify opportunities for process improvements and lead initiatives to enhance efficiency and service quality.
• Collaborate with managers and senior leadership to align operational processes with strategic goals.
• Monitor process performance and quality metrics, preparing reports to inform decision-making.
• Analyze data to identify trends and recommend actionable improvements.
• Assist in resource planning, allocation, and budgeting processes.
• Facilitate communication between senior leadership and analysts, acting as a key liaison.

Basic Qualifications:

• Bachelor's degree in a relevant field (e.g., business, finance, operations) or equivalent education and experience.
• A minimum of 6+ years of relevant industry experience, including at least 2+ years in a similar role.
• Proven expertise in managing business process transactions.
• Strong proficiency in business process management, optimization, and compliance.
• Commitment to continuous learning and staying updated on industry trends and technologies.

Preferred Qualifications:

• Advanced degree in a relevant field (e.g., MBA, MS in Operations).
• Experience with insurance or financial services processes is a significant advantage.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively across teams and manage competing priorities.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $58,500 - $108,600.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

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