Senior Payroll Customer Success Manager - German Speaker
Remote-EMEA
About Remote
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.
All of our positions are fully remote. You do not have to relocate to join us!
What this job can offer you
This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll (PAY) Customer Success Manager and being part of our Customer Success team. The Payroll (PAY) Customer Success Manager acts as the customer’s trusted advisor and advocate in the payroll domain. The key to success in this role is to build and grow an ongoing healthy relationship with each customer, to preserve our current business and grow our customers into life-long partners, with a specific focus on payroll services.
What you bring
- Extensive expertise in customer-facing roles, preferably in the international Fintech/Payroll/HR tech space, ideally within payroll product and tech-focused environment.
- Solid knowledge of global payroll software and tools, with a strong understanding of global payroll systems and services.
- Experienced in leading, planning, executing, and overseeing cross-department programs, with excellent organizational abilities to drive multiple and complex projects, priorities and to manage stakeholders simultaneously.
- Proven track record of onboarding, growing, retaining and developing customers
- Clear ability to identify, engage, and build strong relationships with key stakeholders across different levels of the customer organizations.
- Excellent verbal and written communication and demonstration skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations.
- Extensive experience presenting to customers and stakeholders about HR/Payroll-related matters.
- Excellent attention to detail, particularly in HR/Payroll compliance and regulations.
- A real passion for problem-solving and executing …
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Fully remote
Benefits/Perks16 weeks paid parental leave Above in-location rates Base salary range Career growth opportunities Competitive benefits Competitive benefits in all locations Diverse work culture Equity pay Exciting time to join Remote Fair equity pay Fast-paced environment Flexible working hours Fully remote Fully remote work Learning Budget Local wealth to developing countries Mental health support Paid parental leave Sense of belonging Stock options Unlimited personal time off Work from Anywhere
Tasks- Client retention & expansion
- Customer relationship management
- Drive customer retention
- Gather customer feedback
- Identify upselling opportunities
- Manage customer relationships
- Monitor customer complaints
- Monitor customer feedback
- Onboarding
- Product promotion
- Relationship Management
- Training
Attention to detail Benefits Communication Compliance Contractor Management Cross-selling Customer Experience Customer Feedback Customer Relationship Customer Relationship Management Customer Success English EOR Finance Fintech German Global Payroll Global payroll software Global payroll systems HR HRIS HR tech IT Legal Onboarding Operations Organizational Ownership Payroll Payroll Compliance Payroll software Problem-solving Product Product Promotion Project Management Regulations Relationship Management Sales Stakeholder management Strategy Taxes Training Upselling Verbal and written communication Written communication
Experience5 years
Education