Senior Manager- Technology Delivery
001 Virtual 001, United States
Key Responsibilities
- Provide technical expertise and leadership to a team of highly technical employees while being able to assist in all manners of execution as well. Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team. Ensure compliance with company's policies, processes and procedures.
- Trend Analysis: Provide regular updates to key Field Leader positions (Field Engagement and Implementation, Regional Director of Operations, Field Vice President) through Business Intelligence dashboard and technology support issues/analysis on the health of each region. Provide thought leadership and continuous improvement opportunities on how to address technology challenges.
- Provide thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize performance and availability of technologies. Drive and develop consistent technical build, implementation and support processes. Verify designs are validated and adhere to defined standards. Ensure ongoing improvements align with standard process/service management principles
- Evaluate, troubleshoot and participate in root-cause analysis of development and test environment issues within technical area(s) of expertise. Once corrective action is identified, lead respective team to implement changes/improvements in designs/builds as necessary to prevent recurrence.
- Define, track and measure overall department performance and metrics. Complete and distribute (and/or over see activity) applicable reports, models, status updates, statistics, etc., to technology leadership as required. Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process.
Required Qualifications
- Bachelors degree in Computer Science, Engineering, related field, or equivalent relevant work experience.
- Deep and broad technical background with 5-7+ years experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with relevant enterprise technologies.
- 5+ years of incident management experience including: hardware/software/network configuration, and incident management support.
- Excellent written, verbal, and presentation skills, as well as the ability to communicate technical information in a non-technical manner.
- Excellent organizational and time management skills especially in the case of fluid or conflicting priorities.
- Expert level customer service/support skills and the ability to proactively anticipate, critically think through, and resolve technical problems.
- Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
- Up to 25% travel required.
Preferred Qualifications
- 3-5+ years of project management experience with a proven track record for delivering projects and driving execution.
- 2+ years of direct people-management experience to include performance management.
- Technical understanding of Microsoft operating systems. Azure Active Directory, MS Office, Power BI, with associated certifications (e.g. MSP, MCSA)
- IBM ServiceNow experience specific to incident, knowledge, and process management.
- Proficient, or able to gain proficiency with, a broad array of security software, business applications and tools. (Symantec DLP, zScaler, Sumo Logic, CyberArk, web proxy filtering tools).
About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
The estimated base salary for this role is $112,200 - $151,500 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeExempt/Non-Exempt
ExemptJob Family Group
TechnologyLine of Business
TECH Technology ApplyJob Profile
25% travel required Up to 25% travel required
Benefits/PerksBonus Commissions Comprehensive benefits program Diversified financial services Diversified financial services leader Long-term incentives Meaningful careers Pay-for-performance compensation Sick time Vacation time Variable pay
Tasks- Customer Service
- Drive continuous improvement
- Ensure compliance
- Lead team
- Manage performance metrics
- Provide technical expertise
- Troubleshoot issues
Analysis Annuities Azure Active Directory Coaching Compliance Continuous Improvement Customer service Delivery Financial Planning Financial Services Hardware design Incident Management Influencing Insurance Leadership Microsoft operating systems MS Office Network technologies Organizational Performance Management Presentation Process Management Project Management Software design Technical Expertise Troubleshooting
Experience5-7 years
EducationBachelor's degree Computer Science Engineering Equivalent Related Field Statistics
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9