Senior Manager, Partner Success

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term. 

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

The person in this role will support and nurture important strategic relationships between Caribou and key business partners.  The primary objective of these relationships is to efficiently drive qualified prospects to Caribou while meeting or exceeding revenue goals for our partners.  Partner examples include affiliates (like Creditkarma, Nerdwallet, Lending Tree, etc.) or businesses in a similar vertical whose customers have similar motivations and need sets.  The person in this role will be expected to cultivate strong strategic alignment to enable continual and mutually beneficial growth.

In this role, you will…

• Be the day-to-day primary point of contact for key strategic partnerships
• Inform long-term strategic direction of partnerships within Caribou
• Seek, identify and recommend opportunities to grow partner relationships in a manner that drives success for both Caribou and our partners
• Own the creation, prioritization and curation of partner success development roadmaps and collaborate with Product, Engineering, Analytics, Risk and Sales Ops teams to ensure alignment and delivery 
• Own the cross-functional oversight and management of projects intended to improve, grow and/or optimize partner relationships
• Own delivery of partner goals within plan
• Proactively monitor partner performance metrics to identify and mitigate any potential operational or environmental issues or blockers to achieving partner success goals
• Inform and guide partner performance forecasting
• Evaluate, inform and guide strategic partner contract commercial pricing decisions
• Define the frequency, timing, agenda and objectives of regular virtual and in-person partner meetings
• Define and own the development and distribution of partner reporting tools
• Create and nurture partner relationships that are highly collaborative, communicative, responsive and engaged

This role can be based out of our Caribou office in Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates with a preference for the Chicago, IL, Denver, CO or San Francisco, CA markets.*  This role requires attendance at regular in-person team and partner meetings.  As a result travel should be expected ~20% of the time.

About You

You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way. We are ideally seeking:

• 8 years of Affiliate/Partner management experience within a high-growth, technology-driven startup, preferably in the finance, banking, insurance, auto or related industries.
• Bachelor degree required; MBA (designation or in progress) a plus.
• Critical thinker who can clearly articulate a compelling narrative around an opportunity, and make sound and data-supported recommendations / conclusions.
• Strong sense of ownership in work quality and continuous improvement, with past demonstration of independent work management. 
• Effective project manager who can influence without authority to ensure cross-functional alignment and on-time delivery
• Budget and forecasting experience
• Sound knowledge of affiliate and partner dynamics and the factors that contribute to and encourage mutual success
• Proactive, engaging, friendly and prompt communication style 
• Sound understanding customer acquisition journey dynamics and funnel optimization

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes: 

• Competitive compensation: $115k - $144k
• Equity options
• 401k savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together. 

• Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
• Velocity. We’re intentional about where we’re going and we race towards it.  
• Make the assist. We have diverse strengths. We offer and ask for help so we all win.  

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.

California Consumer Privacy Act