Senior Manager, IT Program Management

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: In the Digital Experience and Engagement space, oversees the program managers who are responsible for providing the overarching leadership and guidance on programs and large projects. Staffs project and program managers, provides oversight for programs and projects, serving as a point of escalation as needed. Delivers, measures, and manages performance in addition to providing input and collaboration on interdependencies within projects, programs, and systems.

• Manages project and program managers in all phases of the project life cycle
• Performs resource planning
• Determines, monitors, reviews, and reports on all program attributes including program costs, operational budgets, staffing requirements, resources, quality, and risks
• Shares knowledge and develops team capabilities to strengthen understanding of IT and industry, business and best practices
• Manages the hiring and training of new and existing staff, conducts performance reviews, provides leadership, technical guidance and coaching
• Develops and communicates organizational objectives; inspires and motivates team members to achieve results
• Provides strategy and change management thought leadership support opportunities
• Provides direction to the project teams in areas of customer concerns, potential changes in scope, and risk assessment
• Identifies key leading and lagging risk factors
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a Bachelor's degree and 6+ years of related experience, including prior management experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

One or more of the following skills are desired.

• Experience with Jira or other Agile/Scrum related platforms
• Experience with large-scale digital and/or operational transformations
• Experience in healthcare, wellness, or digital health
• Experience with service design and operations (digital and physical)
• Experience with both B2C and B2B products and/or services
• Experience with Adobe Platforms, Salesforce, or AWS
• Experience with Root Cause Analysis; Stakeholder Management; Vendor Relationship Management
• Experience with Microsoft Office
• Experience with Agile Management; Project Management
• Experience with developing, monitoring and managing project budgets and schedules

Soft Skills:

• Ability to lead/manage others
• Collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Ability to communicate and make recommendations to upper management
• Effective conflict management skills
• Develops and …