Senior Manager, GTM Operations

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

As the Sr. Manager of GTM Operations, you will lead cross-functional strategic efforts to maximize performance against targets and improve efficiency of the GTM teams. You will collaborate with various internal teams (e.g., Sales, Marketing, Customer Success, Onboarding, Product & Engineering, Enablement & Training, Sales Analytics & Strategy) to align on priorities, solutioning, resourcing, and timelines, and deliver consistently high-quality work. You will also manage a team of operations, systems, and project management specialists who support the GTM organization.

This is a remote role, with headquarters located in NYC and an office for those in the area.

• Lead and develop a team of GTM operations, systems, and project management specialists
• Own prioritization of capacity by balancing company/GTM priorities and skillset
• Support requirements-gathering and solutioning to ensure we move quickly while considering long-term scalability where possible (and important)
• Provide ongoing visibility for GTM leadership into team priorities and challenges. Secure alignment on trade-offs
• Diagnose strengths and development opportunities for team members. Devise coaching plans and be responsible for continually advancing both their technical and non-technical skills
• Recruit and effectively onboard high-potential team members
• Drive and own successful delivery of key initiatives with significant GTM systems and operational dependencies
• Responsibilities include (but are not limited to): Definition and alignment on goals and scope, identification of cross-functional stakeholders and their roles, requirements-gathering, work-planning, securing resources, holding contributors accountable, status reporting, driving decision-making with senior leaders
• Relevant business partners include (but are not limited to): Sales, Marketing, Customer Success, Onboarding, Product & Engineering, Enablement & Training, Sales Analytics & Strategy
• Expand our universe of known …