Senior Manager, Global Commissions

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sr. Manager, Global Commission Administration

Position Overview: 

The Sr. Manager, Global Commission Administration, will oversee the comprehensive end-to-end administration of commission processes. This includes the calculation, payment, and distribution of sales incentive plans for all commissionable positions within the assigned area. The successful candidate will mentor Commissions Analysts, collaborate with field sales, HR, payroll, Sales Operations, and Sales Finance, and drive efficiency and process automation.

Location: Remote within US (not limited to the states that the job is tagged to)

Key Responsibilities:

• Lead the global operations of sales incentive compensation plans, ensuring accurate and timely payments in accordance with plan guidelines.
• Serve as the subject matter expert for various commission plans, including general rules and specific requirements, and understand system capabilities.
• Manage the commission team’s outputs across US and Manila locations.
• Act as project manager to coordinate the timing and application of inputs from various teams impacting commissions.
• Act as the primary point of contact for the assigned area, conducting research to resolve issues and develop solutions for exception payments.
• Generate and issue Goal Achievement Plans (GAPs) to compensation plan participants, addressing any questions or concerns.
• Perform ad-hoc analyses related to incentive and commission data for various stakeholders.
• Conduct periodic training sessions for participants and managers to ensure clear communication and understanding of plans.
• Assist with new plan year system requirements, updates, user acceptance testing (UAT), and support Commission Administration projects.
• Provide research and documentation for Internal Audit requests as needed.

Requirements:

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 7+ years of experience in commission compensation (and/or accounting), with strong expertise in ICM/SPMs (preferably SAP Commissions).
• Ability to adapt communication style to different levels of leadership.
• Capability to work independently with minimal direction in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills for cross-functional collaboration.
• Advanced proficiency in Excel.
• Strong inductive and deductive reasoning abilities.
• Meticulous attention to detail.
• Experience with Salesforce.com.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.