Senior Manager, Expert Services

AppOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application attacks, sensitive data exposure, insider threats, and so much more. Our mission is to prevent SaaS data breaches by securing the applications that power the enterprise.

The Senior Manager, OmniWatch is a critical leadership role, with full P&L ownership, responsible for building and managing AppOmni's OmniWatch services function. OmniWatch encompasses AppOmni's comprehensive suite of professional and managed security services designed to reduce sales cycles, accelerate product adoption, reduce customer time to value all while generating meaningful recurring revenue for the business. This role requires a strategic thinker with a strong technical background in SaaS security, proven experience in building and scaling services teams, and a passion for delivering exceptional customer experiences. The Senior Manager will play a key role in growing AppOmni as a trusted advisor and leader in the SaaS security space, including representing the company through thought leadership and industry engagement.

What You'll Do:

Service Strategy, Development, & Financial Planning:

• Spearhead the strategic development and implementation of AppOmni's OmniWatch services, collaborating closely with Sales and other key functions to define service offerings, optimize delivery models, establish competitive pricing, forecast revenue, and manage costs to achieve P&L targets. Execute impactful go-to-market plans.
• Conduct market research and competitive analysis with Marketing to identify opportunities and develop innovative service offerings that address customer needs and align with AppOmni's product roadmap.
• Develop and maintain service documentation, methodologies, and best practices to ensure consistent, high-quality service delivery.
• Collaborate with Customer Success, Product, and Engineering teams to provide feedback and influence product development based on customer insights and service requirements.
• Develop and manage the annual budget for the OmniWatch services function, including revenue projections, expense planning, and profitability analysis.

Service Delivery, Operations, & Financial Performance:

• Oversee the end-to-end delivery of AppOmni's professional and managed security services within the OmniWatch portfolio, ensuring projects are completed on time, within budget, and to the highest quality standards. Monitor project profitability and take corrective action as needed.
• Manage a team of security consultants, engineers, and project managers, providing leadership, mentorship, and guidance to foster a high-performing and collaborative work environment.
• Develop and implement operational processes and tools to optimize resource allocation, track project progress, and ensure efficient service delivery.
• Establish and monitor service performance metrics (KPIs) and financial metrics (e.g., gross margin, utilization) to measure effectiveness, identify areas for improvement, and drive continuous improvement initiatives. Regularly report on financial performance to senior management.

Customer Success & Relationship Management:

• Build and maintain strong relationships with key customer stakeholders, acting as a trusted advisor, implementor, and advocate for their SaaS security needs.
• Proactively engage with customers to understand their business objectives, security challenges, and desired outcomes.
• Ensure customer satisfaction with AppOmni's OmniWatch services, address any concerns or escalations promptly, and implement measures to improve service quality and customer experience.
• Identify and pursue opportunities for service upsell and cross-sell within the OmniWatch portfolio to expand existing customer relationships and drive revenue growth in alignment with P&L objectives.

Team Leadership & Management:

• Recruit, hire, onboard, and retain top talent for the OmniWatch services team.
• Foster a positive and collaborative team culture that values innovation, customer focus, and continuous learning.
• Provide ongoing coaching, mentoring, and professional development opportunities to team members.
• Conduct regular performance reviews, provide constructive feedback, and recognize and reward individual and team achievements.
• Manage team resources effectively to ensure optimal utilization and profitability.
• Drive AppOmni's external thought leadership presence by speaking at conferences, writing industry articles, and contributing to thought leadership (i.e. blogs, whitepapers, etc.)

What We're looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Proven experience (7+ years) in building and leading professional and/or managed security services teams in the SaaS or technology industry.
• Deep technical understanding of SaaS security architecture, principles, and best practices, with a strong preference for experience with leading SaaS platforms (e.g., Salesforce, Microsoft 365, ServiceNow, Workday, or other leading platforms).
• Experience with AppOmni's SaaS Security Management Platform is highly desirable.
• Excellent customer-facing and communication skills, with the ability to build rapport and trust with diverse stakeholders, including C-level executives.
• Demonstrated ability to lead and manage high-performing technical teams, fostering a collaborative and results-oriented work environment.
• Strong analytical and problem-solving skills, with a focus on customer outcomes.
• Experience with project management methodologies and tools.
• Self-motivated and adaptable to fast-paced, dynamic environments.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• MBA or relevant Master’s degree is a plus.

WORKSPACE & PHYSICAL REQUIREMENTS:

Workspace characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workspace Requirements:

• Dedicated home office space to conduct work without interruptions and/or use of professional co-working space.
• Ergonomic setup to reduce strain and injury, including an appropriate chair, desk, and computer setup.
• Reliable and fast internet connection to support video conferencing, access to cloud-based systems, and efficient communication.

Physical Requirements:

• General Mobility: Ability to perform general office duties that might require bending, sitting, lifting (like moving or adjusting computer and office equipment), and other light physical activities.
• Prolonged Periods of Sitting: Ability to sit for prolonged periods.
• Electronic Device Use: Frequently required to utilize computer equipment, such as a laptop.
• Communication: Requires ability to communicate effectively with others i.e. co-workers, vendors, clients, etc. for work-related purposes. Ability to understand and follow written and verbal directions in English.
• Travel: ~20% travel requirement, including overnight travel by car or air, to conferences, customer meetings, sales meetings, offsites, or other locations.

Culture

We believe in cultivating excellence - within ourselves, and in the work that we do. Our team of customer-centric, data- driven experts are brought together by the shared passion to create tools for the greater good. Our tribe is determined to make a difference, to positively impact our way of life by securing the technology that is changing the world.

We believe in being a trusted and transparent partner to our customers, and we are fervent about providing them with high-quality, useable, and dependable software focused on the human experience, built out of a culture of coopetition and a deep understanding of their needs and goals.

We value our people and know that wellness and a healthy work/life balance enables you to thrive and bring us your best. An autonomous schedule, flexible commute, and freedom from punching a clock means you are empowered to enjoy life, work when inspired, and available when needed.

About AppOmni

AppOmni is a leading provider of SaaS Security Management software. The company was founded by a team of security veterans from top SaaS providers and cybersecurity vendors, and its customer base includes global leaders across technology, healthcare, banking, and finance as well as many of the most well-known cybersecurity providers.

AppOmni's patented technology scans APIs, security controls, and configuration settings to compare the current state of enterprise SaaS deployments against best practices and business intent. The solution offers fast deployment, instant visibility, and makes it easy for security and IT teams to secure their entire SaaS environment from each vendor to every end user. As SaaS applications evolve, AppOmni stays current with all updates and releases to keep customer environments secure over time.

https://appomni.com/about/

Compensation & Benefits

AppOmni is committed to supporting our employee’s financial, professional and personal well-being.  To do this, we take a holistic view of compensation, one that values not just the immediate financial package, but also long-term growth of both our employees and our company.  We're committed to pay equity and transparency and encourage all candidates to discuss their salary expectations with us early in the application process.

Our total rewards package includes the following:

• Base Salary: The annual base salary compensation range in the U.S. for this role is: $190,000 - $225,000 USD. Final offer amounts are determined by factors such as the final candidate’s skills, qualifications, and experience, as well as business considerations and peer compensation. 
• Stock Options: Our vision is to not just grow as a company but to grow together.  By offering stock options, we are inviting you to be an integral part of our journey forward.
• Incentive Pay: We offer performance-based on-target variable compensation of $50k and additional multipliers.
• Benefits: The many benefits of employment with AppOmni include working remotely, new hire home office / computer equipment stipend, generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states, health insurance - medical, dental, and vision with HSA option, LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options, 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details.

AppOmni is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.