Senior Manager, Client Services

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together we commit to:  

• Work as a team
• Push boundaries 
• Act with humility 
• Take ownership
• Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for preserving and progressing our culture. 

We are looking for a Senior Manager, Client Services, to lead the development and success of new accounts at SketchDeck. You will educate potential customers about SketchDeck's creative capabilities and help drive the company's growth by cultivating a healthy pipeline and managing positive and effective proposal and pitch development processes.

As the Senior Manager, Client Services, you will work across various business departments and industries, working with customers on how SketchDeck can be a long-term creative partner. You will be our client's first point of contact and see the relationship through the transition from business to creative development. 

You will report directly to the Senior Director of Client Services.

Role & Responsibilities

• Serve as the client’s trusted strategic advisor, building deep relationships that make you their go-to partner and most reliable resource.
• Collaborate closely with clients, acting as a true extension of their team and taking ownership of their brand's integrity across projects to deliver an outstanding client experience.
• Take complete ownership of the project hand-off to the operations team, ensuring a smooth process and delivering results that delight clients.
• Proactively anticipate challenges, stay closely attuned to client needs, and provide solutions that keep everything on track.
• Generate new opportunities by prospecting, networking, and attending events (including sourcing and completing RFP).
• Vet inbound leads through qualification, screening out leads with insufficient budgets or needs we cannot serve. 
• Partner and co-sell with our parent company, 24 Seven, to understand cross-sell opportunities and build a success plan.
• Hold initial meetings with clients to understand their goals and budget, get them excited about our creative solutions, and build enough trust to …