Senior Manager, Center of Excellence - Partner Engagement Experience

Red Hat is seeking an experienced and strategic Senior Manager to lead our Center of Excellence team within the Partner Engagement Experience Organization and Programs organization. This role will be pivotal in driving process improvement initiatives, ensuring operational excellence, and fostering a culture of continuous improvement. The ideal candidate will possess strong business process management skills, the ability to analyze and enhance existing processes, and a talent for developing high-performing teams. They will need to be able to identify through data analysis focus areas for improvement, and pull in data to drive towards decision and path forward.  This individual will need to be comfortable working in a matrixed structure, managing across multiple cross functional stakeholders. 

What you will do:

• Process Improvement and Operational Excellence:

  • Lead cross functional teams focused on enhancing business processes through effective measurement, accountability, and analysis that will support the Programs and Incentives and the geo execution groups  on the Partner Engagement Experience Teams. 

  • Facilitate discussions around process alternatives to identify and implement best practices.

  • Select, develop, and evaluate personnel to ensure the efficient operation of the function.

  • Foster a collaborative and high-performance culture within the team that will need to plan and execute within a matrixed organization 

• Operational Support Management:

  • Plan, manage, and prioritize  the activities of the team responsible for operational support within the organization.

  • Collaborate with cross-functional teams to ensure alignment on process improvement and operational objectives.

  • Ensure on time delivery against priorities to internal stakeholders

• Expertise Identification and Development:

  • Identify and engage subject matter experts to support multi-functional process improvement efforts.

  • Develop and oversee strategies for data capture, analysis, and compliance with operational procedures.

• Strategic Advisory Role:

  • Provide strategic direction to PEX on initiative prioritization and resource allocation.

  • Ensure alignment of policies and procedures with the PEX vision and objectives.

What you will bring:

• Bachelor's degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.

• 10+ years of experience in business process management or operational excellence roles, with at least 2 years in a leadership position.

• Proven track record of driving process improvements and operational efficiencies in a dynamic environment.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Experience with people management, and strong team leadership skills across a matrixed organization

• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

• Proficiency in project management tools and methodologies; experience with process improvement frameworks (e.g., Lean, Six Sigma) is a plus.

• Experience with Sales Cloud, CRMs/PRMs and data analysis.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.