Senior Manager, AI/ML Data Science

Join the team as our nw AI/ML Data Science Manager in Efficiency Engineering. This is an opportunity to hire, grow and develop our AI function.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

This position is needed to hire, grow and develop our AI/ML Data Science team globally. This team will execute on our vision to reinvent how we operate at Twilio with intelligent, self-service solutions for Customer Support and Operations teams, and replace manual processes with AI and automation. This key leader will have the opportunity to establish this new Data Science and AI Engineering team, develop a high-performance culture and partner with our engineering, business and program management teams, globally. In this role, you will be responsible for providing guidance on technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to deliver innovative, high-quality software efficiently. This leadership role requires a range of technical expertise in large language models, a deep understanding of data science and machine learning techniques, and effective stakeholder collaboration.

Your primary responsibilities will be to hire the best AI/ML and Data Science talent, mentor and develop your team through regular feedback, and consistently deliver on time and on quality. You serve as a trusted collaborator that builds positive relationships between AI/ML engineering and our partners, internal teams and leadership. To succeed in this role, you will have a strong sense of ownership for our engineering products, and possess a deep technical background to develop constant growth and innovation. 

This is an opportunity to be the key leader of a fast-growing team, and shape the future of how Twilio works for internal Twilions and customers alike.

In this role, you’ll:

• Establish and model a high-performance culture of …