Senior Instructional Designer

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

The Senior Instructional Designer will be responsible for assessing, designing and developing enablement solutions that provide Atlassian sales, technical sales, customer success, and partners with the knowledge and skills required to drive revenue and customer satisfaction.

The individual in this role will work with the target audience, business stakeholders and subject-matter-experts to define enablement objectives. They will then use these insights and requirements to develop content and build learning solutions that are sales-relevant, channel-relevant, practical and scalable.

This is someone who is passionate about working with sales and success teams, effective at building relationships, and adept at synthesizing large amounts of complex information to make it simple and actionable.

This position is an individual contributor role and will report to the Sr. Manager, Revenue Enablement Instructional Design.

Responsibilities:

• Engage the sales/success and business stakeholders to identify knowledge, skill, systems, and process enablement requirements for sales, technical sales, customer success, and partners 

• Leverage information gained through needs analysis to recommend, design, develop and implement engaging, informative, and visually compelling learning experiences, including online learning, instructor led training, virtual training, job aids, instructional videos, audio/video scripts and role play exercises

• Collaborate with SMEs to develop and review enablement content and proactively identify additional expert resources who can address content gaps

• Develop knowledge assessments, certification exams, and programs to measure participant learning and application

• Conduct training pilots and train-the-trainer sessions, as needed

• Actively review and evaluate existing enablement to determine when content needs to be updated, replaced, or retired

• Constantly seek to evolve and refine enablement solutions based on user feedback, enablement best practices and the availability of new ID tooling

Qualifications:

• 5+ years experience scoping, planning, designing, developing and implementing effective enablement solutions for sales, success and/or partners, at a technology company

• Experience working directly with sales, success and partners to understand their learning needs, vet content and gather closed loop feedback

• Consultative approach and proven track record of effective collaboration and influence at all levels of an organization, with the ability to achieve goals in a fast-paced and continuously evolving environment

• Ability to work in, and manage, ambiguity, including dealing with issues that do not always have a clear process, system or solution in place

• Well versed in building microlearning strategies and exploring new tools to optimize the learning experience

• Exceptional written and verbal communication skills

• Strong program management skills

• Experience using content development tools including Articulate 360, Vyond, 7Taps, Second Nature, Camtasia

• Proactive, self-directed and results-oriented

• Bachelor’s degree, or equivalent, a must

Qualifications

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $150,300 - $200,400

Zone B: $135,300 - $180,400

Zone C: $124,700 - $166,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.