Senior Director, Implementation (Aspire) - US MO Remote

Who We Are:
We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

What You’ll Do: 

• Serve as part of the broader Client Services Leadership team, contributing to our broader client success vision and multi-year strategy

• Own the overall success, planning, growth, and staffing of the Implementation Services team including the sub-divisions within the department: MidMarket, Mergers & Acquisition, and Project Engineers

• Build a world-class team by recruiting top performers, fostering a continuous learning environment, and coaching team members to achieve desired business outcomes.

• Lead by example through communication and embodiment of our company values, to instill and promote desired culture and positive daily interactions of local staff.

• Oversee the development of the Mergers & Acquisition program framework, and methodology to support acquisition activity within all key business markets. 

• Measure the effectiveness of Implementation performance by closely monitoring production KPIs that decrease time to first value, improve quality with exit criteria out of the implementation phase, and drive client satisfaction

• Demonstrate Subject Matter Expertise regarding the implementation process to our customers. Understand their needs and communicate them clearly and effectively to other Titans for action if needed …