Senior Director, Customer Solutions

Location(s):

United States of America

City/Cities:

Remote

Travel Required:

26% - 50%

Relocation Provided:

No

Job Posting End Date:

November 13, 2024

Shift:

Job Description Summary:

Position Overview:

The Senior Director, Customer Solutions will lead a team that serves as the supply chain single point of contact and strategic business partner for North America Operating Unit (NAOU) National Retail and Coca-Cola account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM).  This position will collaborate with sales teams, key business operations and independent bottlers to develop and manage execution of joint Customer and Coca-Cola initiatives that drive revenue growth, improve efficiencies, and enhance customer service / satisfaction to enable our vision of being our Customer’s Most Valued Supplier Partner.

As a critical partner of the National Retail & Food Service On Premise (FSOP) & cross-functional teams, this role will represent Coca-Cola in joint CPG supply chain forums as well as engage with senior customer supply chain leaders to enable best practice sharing and develop customer or channel specific capability roadmaps.

Function Related Activities/Key Responsibilities:

• Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels. 

• Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer centric solutions. 

• Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans 

• Engage with bottlers & customers for continuous improvement related to On Shelf Availability.   

• Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with Coca-Cola Customer Business Solutions (CBS) and other business functions  

• Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market.  

• Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams. 
• Provide strategic direction and guidance to direct reports for performing their objectives such as: 

• Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The Coca-Cola Commitment value creation model  

• Representing supply chain on joint strategy development sessions and customer calls 

• Monitoring, improving and stewarding service performance to customers 

• Identifying areas of opportunity to expand, develop and implement new capabilities that drive value for customers and the Coca-Cola System 

• Supporting new product/item launches and promotional activities from planning to execution 

• Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects  

Education Requirements:

• Bachelor’s degree or equivalent 
• 10 years of relevant work experience including people management 
• 5 years of supply chain and/or sales/field operations experience

Preferred Education and /or Experience: 

• MBA or equivalent 
• 15+ years of relevant work experience 
• 10+ years of supply chain and/or sales/field operations experience
   

Growth Behaviors: 

• Growth Mindset: Demonstrates Curiosity.  Welcomes failure as a learning opportunity. 

• Smart Risk:  Makes bold decisions/recommendations 

• Externally Focused: Understands the upstream and downstream implications of his/her work.  Tracks and shares external trends, best practices, or ideas. 

• Performance Driven & Accountable: Has high performance standards.  Outperforms her/his peers. 

• Fast/Agile: Removes barriers to move faster.  Experiments and adapts.  Thrives under pressure and fast pace. 

• Empowered: Brings solutions instead of problems.  Challenges the status quo.  Has the courage to take an unpopular stance.  

• Leadership Behaviors 

• Be the Role Model 

• Set the Agenda 

• Help People be Their Best Selves 

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Skills:

Pay Range:

$181,000 - $213,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

50

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Long-term Incentive Reference Value Percentage:

20

Long-term Incentive reference value is a market-based competitive value for your role.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply