Senior Director - Customer Experience Technology - CPaaS, API & GenAI - Remote USA
Remote - Texas
Senior Director Analyst - Customer Experience Technology â CPaaS, API & GenAI
North America
Company Description
What makes Gartner a GREAT fit for you? When you join Gartner, youâll be part of a fast-growing team that helps the world become smarter and more connected. Weâre the worldâs leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they canât find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development â as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
What makes Gartner Research a GREAT fit for you?
- You are a team player who values expert insights, bold ideas and intellectual courage.
- You are always learning and looking to discover whatâs next in technology.
- You pursue personal excellence through team collaboration and consensus.
- You love to shape ideas and business-related recommendations to solve clientsâ biggest challenges.
If this describes you, Gartner is looking for you! Gartner is an upbeat culture based on collaboration, teamwork, integrity and objectivity that values creativity and innovation. As a Gartner analyst, youâll not only help clients solve complex challenges and deliver on key initiatives, youâll grow your career and the scope of your impact across industries. We work hard â and we reward success with exceptional opportunity.
What youâll do:
This analyst creates thought leading research around the world. They publish original research, speak with clients directly, present at global events and deliver client engagements virtually and in person. This position requires you to be a life-long learner with the versatility to quickly adjust to rapidly changing trends around software engineering. It is critical to have deep experience leading CSPs and technology vendors to deliver cutting-edge innovations in such areas as cloud, digital transformation, customer experience, and AI.
As a Gartner analyst, you will deliver thought-leading research that equips (CSPs) communication service providers, telcos, tech vendors, and hyperscalers to position their teams for maximum success. You will also advise enterprises on how to evaluate, purchase, and run these solutions.Â
You will use your experience in customer experience, customer support, CPaaS solutions and the nascent field of GenAI. You will deliver Gartner clients actionable advice on how to shift their teamsâ culture, practices and technology to support cloud-native âAPI Firstâ development of digital products and platforms that âŚ
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Occasional travel
Benefits/PerksAnnual bonus Base salary range Collaborative work environment Fair and equitable pay Generous PTO Unlimited growth opportunities
Tasks- Collaborate with colleagues
- Conduct market research
- Conduct research and analysis
- Deliver presentations
- Research and Analysis
- Sales Support
- Subject Matter Expertise
AI Analytical API AWS Business Acumen Cloud Communication Computer CPaaS Customer Experience Digital Transformation Financial Services Forecasting GenAI Genesys Leadership Management Marketing Market trends Organizational Partnerships Privacy Product Management Research Research and Analysis Sales Software Engineering
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9