Senior Director, Client Performance Management
Remote-Indiana Eastern Timezone-100
Company
Cox Automotive - USAJob Family Group
Customer Care GroupJob Profile
Sr Director, Client Performance ManagementManagement Level
Sr DirectorFlexible Work Option
Can work remotely but need to live in the specified city, state, or regionTravel %
Yes, 50% of the timeWork Shift
DayCompensation
Compensation includes a base salary of $142,100.00 - $236,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description
The Senior Director of Performance Management will lead a team of market directors and portfolio managers to identify, develop, and drive new opportunities for revenue growth while managing the portfolio to limit NextGear Capital’s risk. This role will involve providing strategic leadership, training, and development to the team, ensuring they are equipped with the skills and knowledge necessary to achieve company goals. The Sr. Director will also establish clear performance expectations, regularly monitor progress, and hold team members accountable for achieving their targets. Measures of success for this position include business revenue, margin, customer satisfaction, market share, growth in transactions, profitability, etc.
Additionally, the Sr. Director of Performance Management will provide client oversight and relationship management, collaborating closely with NextGear Capital’s corporate departments, to achieve their goals and objectives. By fostering a culture of continuous improvement and accountability, the Sr. Director will drive the team to deliver exceptional results and maintain strong, productive client relationships.
Essential Duties and Responsibilities:
Lead NextGear Capital’s Director of Performance Management Team that services NextGear Capital’s top clients.
Risk Management of NextGear Capital’s largest clients, including but not limited to, dealers with lines of credit from $50k to $40M+.
Monitor dashboards identifying opportunities for improvement.
Work collaboratively with various NextGear Capital and CAI departments on key initiatives and projects.
Use analytical tools and market data to evaluate options and execute decisions based on a clear understanding of market dynamics, market/customer segmentation, and customer activity, behavior, and needs.
Establish the metrics to achieve the performance goals of the Performance Manager Team.
Establish metrics that track client utilization and leverage risk data to maximize client performance.
Work collaboratively with NextGear Capital Leadership to drive revenue, grow Cox Automotive, and maximize profitability through controlled growth and risk mitigation.
Leverage technology and CAI resources to …
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Can work remotely but need to live in the specified city, state, or region Must live in specified city, state, or region Need to live in the specified city, state, or region
Benefits/PerksBereavement leave COVID-19 vaccination leave Flexible Vacation Flexible work option Jury duty leave Military leave Paid holidays Paid Time Off Parental leave PTO Seven paid holidays Time off to vote Volunteer time off
SkillsAnalytical Business Development Client relationship management Communication Customer Satisfaction Data analysis Excel Financial analysis Leadership Leadership Development Microsoft Office Microsoft Office Suite Organization Presentation Relationship Management Risk Management Risk mitigation Salesforce Training
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9