Senior Director, Client Performance Management

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Director, Client Performance Management

Management Level

Sr Director

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $142,100.00 - $236,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Senior Director of Performance Management will lead a team of market directors and portfolio managers to identify, develop, and drive new opportunities for revenue growth while managing the portfolio to limit NextGear Capital’s risk. This role will involve providing strategic leadership, training, and development to the team, ensuring they are equipped with the skills and knowledge necessary to achieve company goals. The Sr. Director will also establish clear performance expectations, regularly monitor progress, and hold team members accountable for achieving their targets. Measures of success for this position include business revenue, margin, customer satisfaction, market share, growth in transactions, profitability, etc.  

Additionally, the Sr. Director of Performance Management will provide client oversight and relationship management, collaborating closely with NextGear Capital’s corporate departments, to achieve their goals and objectives. By fostering a culture of continuous improvement and accountability, the Sr. Director will drive the team to deliver exceptional results and maintain strong, productive client relationships.

Essential Duties and Responsibilities:

• Lead NextGear Capital’s Director of Performance Management Team that services NextGear Capital’s top clients.

• Risk Management of NextGear Capital’s largest clients, including but not limited to, dealers with lines of credit from $50k to $40M+.

• Monitor dashboards identifying opportunities for improvement.

• Work collaboratively with various NextGear Capital and CAI departments on key initiatives and projects.

• Use analytical tools and market data to evaluate options and execute decisions based on a clear understanding of market dynamics, market/customer segmentation, and customer activity, behavior, and needs.

• Establish the metrics to achieve the performance goals of the Performance Manager Team.

• Establish metrics that track client utilization and leverage risk data to maximize client performance.

• Work collaboratively with NextGear Capital Leadership to drive revenue, grow Cox Automotive, and maximize profitability through controlled growth and risk mitigation.

• Leverage technology and CAI resources to …