Senior Director, Account Support

 

Senior Director, Account Support

 

What you will be doing:

Given our business model, where our customers have recurring contracts for cost and clinical technology and services, customer engagement is vital to long-term profitability. We will not be successful unless our customers are receiving value from our technology and services. As such, we need an executive to own driving success across our member accounts. This role includes responsibilities for the ITS member segment activities (e.g., adoption, advocacy, retention, coaching account mgmt. skills, etc.) and outcomes (e.g., renewals, up -sell, etc.). This position will ensure members are maximizing the value of the relationship, with a significant focus on helping to shape strategies to drive member cost and quality improvements, identifying performance improvement opportunities, documenting member ROI, and increasing revenue growth via the adoption of Premier’s suite of solution offerings. This position serves as the conduit to promoting Premier’s broader value proposition to membership.

This role is part of the MFS operational leadership team and will be responsible for accounts within the Zone account management team (i.e., work with Zone account team members at assigned accounts). Their core responsibilities will include supporting a unified culture across the organization, support team in developing strategies and goals for their assigned accounts, drive member value through support of the “customer aligned journey model” specific to install, adopt, support and value tracking.

Their performance will be measured based on the following key performance indicators (targets will be set annually):

    •    Renewal rate
    •    ROI/Value
    •    Relationship interaction

This position will work and function as an integral part of Premier’s member facing teams which includes colleagues from product, sales, group purchasing and advisory services - helping to challenge the status quo to ensure that members will be successful in an era of healthcare reform implementation and beyond.

This person will have key competencies in understanding a broad range of healthcare industry challenges, account management, healthcare technology clinical and/or cost, ability to work with marketing/sales/product and a track record of meeting/exceeding goals.

Key Responsibilities

Responsibility #1– 30%

Performance Management: Support the Premier account management team on account planning, renewal, and business retention processes, developing member value/ROI, upsell/leads, presentation strategies/positioning and building member relationships across the multiple roles (CFO, VP Quality, COO, CMI, CIO, etc.).

Responsibility #2 – 30%

Strategic Planning & Value Engagement: Ensure the Zone leadership and account management team understands the account member’s strategic and fiscal position, expressed goals and unexpressed needs, current level of satisfaction with value delivered by Premier and openness to deeper engagement.  Drive standardization of practices, reporting and presenting value.

Responsibility #3 – 30%

Customer-Facing: Direct customer interaction and in some cases ownership via business reviews; partnering with Sales team on sales opportunities; and co-owning large member relationships.

Responsibility #4 – 5%

Collaboration: Engage peers across the Premier alliance to maintain relevant knowledge and bring forward best practices in cost, quality, safety, and collaboration that will enhance the profile and service delivery by the team.

Responsibility #5 – 5%

Performance improvement projects, other as assigned.

​Required Qualifications

Work Experience:

Years of Applicable Experience - 10 or more years

Education:

Bachelors (Required)

 

Preferred Qualifications

Skills:

       •     Performance Improvement Consulting experience
       •     Account management experience leading large health systems
       •     Client Management experience
       •     Sales or Consulting experience

Experience:

       •     Consulting
       •     Business Intelligence
       •     Sales
       •     Account Management
       •     Health System Leadership

       •     Salesforce

Education:

Master’s Degree preferred

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

 

Working Conditions: Remote

 

Travel Requirements: Travel 41-60% within the US

 

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

 

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $125,000 - $231,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

·       Health, dental, vision, life and disability insurance

·       401k retirement program

·       Paid time off

·       Participation in Premier’s employee incentive plans

·       Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
• ​Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th year in a row
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
   

Employees receive:

• Perks and discounts
• Access to on-site and online exercise classes
• Paid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.
 

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.  EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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