Senior Delivery Manager, PAR Retail

Hi there! Have you noticed that the restaurant industry is changing?

We are PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals, and moments they love.

At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.

Position Description: 

We are looking for a Senior Delivery Manager to join our growing PAR Retail Team team. The Senior Delivery Manager will be responsible for leading delivery and deployment of PAR Retail’s Platform for both new and existing Customers. You will work collaboratively across Engineering, Product, Customer Success, and 3rd parties to ensure high-quality on-time delivery of programs in support of driving business outcomes for PAR Retail’s Customers.

Position Location: Remote

Reports To: Senior Director, Product Delivery

What We’re Looking For:

Entrees (Requirements):

• At least 3 years of Agile Delivery experience utilizing Scrum, Kanban or SAFe methodologies
• At least 8 years of Technology/Software Project Delivery experience
• 3+ years of experience using Jira and Confluence
• Bachelor’s degree required
• Results oriented, collaborative team player with a keen ability to demystify and streamline processes
• Excellent communication, presentation, interpersonal and listening skills; able to present technical subject matter across a variety of stakeholder levels
• Excellent problem-solving and analytical skills
• Self-driven with the ability to work in a self-guided manner
• Great organizational skills with the ability to manage competing priorities
• Ability to manage direct reports

With a Side of (Highly Preferred):

• Certification(s) are a plus: CSM, CSP, SAFe, or PMP
• Experience in the retail and/or payments industry is highly ideal, but not required.

Unleash your potential: What you will be doing and owning:

• You will be responsible for developing program/project plans and driving the delivery for PAR Retail’s largest customers
• You will lead and mentor a team of product delivery leads
• You will excel at providing proactive verbal and written communications appropriate for different stakeholders at all levels of the organization
• Address internal and external program risks, issues, and dependencies, even when ownership lies outside the team. Escalate appropriately, especially when timelines could be impacted
• Own and drive improvements to delivery processes based on learnings, new technologies/tools, and methodologies
• You will ensure efficient transition to operational teams with documented plans and training materials
• You will be comfortable facilitating workshops and meetings, driving conversations with cross functional teams and customers
• You will build relationships with other project teams, manage changes, bridge communication gaps, resolve conflicts, and reach agreements across teams
• You will be able to be flexible enough to work through ambiguity and bring clarity in a fast paced environment where change is frequent
• Proven success in leading multiple projects simultaneously
• Passionate about solving business problems with technology
• Perform other duties, as required

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)

Compensation:

The base salary range for this position is $125,000 to $150,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

Perks and Benefits Hot Off the Grill:

• Unlimited PTO (Exempt Employees)
• Healthcare Benefits
• Fitness/ Wellness Reimbursement ($300/year)
• Internet Stipend (Remote employees)
• Employee Stock Purchase Program
• 401k Match

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.