Senior Deal Management Analyst - London

About the Job:

LaunchDarkly is looking for a Senior Deal Management Analyst to join our team. The role reports to the Director, Deal Management within the Revenue Operations team. This is a remote position primarily covering EMEA time zone with some cover of US from time to time.

Revenue Operations & Enablement is a strategic partner to the Revenue Organization responsible for GTM insights, strategy, technology, and enablement. The Deal Management team consists of a centralized group of trusted advisors operating as business partners to the sales team. As the primary point of contact amongst various departments, this team works with key stakeholders in constructing complex and non-standard deals. The mission is to improve sales efficiency and prevent bottlenecks in the deal process with the ultimate goal of getting deals through for signatures.

The ideal candidate should be customer focused, detailed-oriented, flexible, and can adapt quickly to changes in a fast paced and an agile environment. This position requires a self-starter who can work independently with minimal supervision.

Responsibilities:

• Central point of contact for all stakeholders and manager of internal workflow for each deal in progress.
• Provide guidance and assist with deal structuring, pricing, determining relevant contracting vehicles, non-standard order terms, etc.
• Construct and prepare customer ready quotes, proposals and/or order forms that comply with Revenue strategy and corporate governance.
• Work closely with all business stakeholders to get deals through efficiently: Sales, SE, Customer Success, Professional Services, Operations, Legal, Finance, Revenue Recognition, Support, Products, IT, and Marketing. 
• Respond to customer and field inquiries related to quotes, orders and contracts/agreements. 
• Data entry and updates to internal systems as needed. 
• Maintain customer files and records in internal systems. 
• Continuously collaborate with cross-functional teams to improve overall workflows and operations processes. 
• Attend and participate in Sales QBRs and Forecast calls.
• Help create/update training materials and documents as needed.
• Work on other ad-hoc projects as required.

About You:

• A customer focused team player with a high degree of professionalism.
• A self-starter who can work independently with minimal supervision. 
• A high degree of flexibility, be extremely organized and detail oriented. 
• Ability to multitask, prioritize a variety of tasks and meet deadlines.
• Strong problem solving and analytical skills.
• Ability to learn new tools and systems quickly.
• Effective verbal and written …