Senior Customer Success Manager- Federal

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

About the role:

The Senior Customer Success Manager - Federal role will play a critical part in the exciting growth trajectory of the Public Sector at Okta. You will report to the Sr. Director Customer First - Public Sector and be responsible for complementing Okta’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.  

The ideal candidate understands that supporting government customers requires a comprehensive understanding of government process, regulations and compliance requirements. Strong problem-solving, orchestration and consultative skills are necessary for navigating Public Sector challenges, finding innovative solutions and driving towards successful outcomes.

In this role, you will: 

• Develop and nurture strong customer relationships to understand their business goals and needs, ensuring retention, and happiness.
• Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
• Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.
• Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Product Management and others as needed.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Provide insight with respect to the availability and applicability of new products and features.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

You will thrive in this role if you:

• Have 7+ years of experience in a customer success (or similar) role, managing relationships with large, complex federal agencies, preferably working with a technical enterprise product.
• Have a solid track record of delivering and …