Senior Client Delivery Program Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.

Key accountabilities

Responsibilities:

• Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.   

• Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.  

• Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.

• Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting. 

• Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.

• Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.

• Manages customers through a system Change Control process including level of …