Senior Channel Account Manager

Hi, I’m Billy, Sr. Director of Channel Sales at Customer.io. We are looking for a high-energy individual, to join our partnerships team as a Strategic Channel Account Manager working with our highest priority partners on the East Coast of North America. We currently work with 100+ Implementation and Marketing agencies globally to close new business and support our existing client base. You will be the face of Customer.io, working with existing partners, acquiring new ones, and attending industry events to source and close new prospects. You will be responsible for 1) Generating partner-sourced opportunities and managing end-to-end sales cycles 2) Holding a closed revenue quota from partner-sourced opportunities 3) Enabling partners to lead sales cycles for Customer.io 4) Supporting partners to level up in our Partner Program 5) Providing as much value as possible to our partners through revenue share, co-selling, referrals, and marketing.

If you’ve been a top performer in sales or partnerships, and are looking to join our growing team then this is an excellent role for you!

Some things you’ll do:

• Drive new revenue through our existing and new agency partners and maintain a closed revenue quota
• Manage full sales cycles, including exploratory calls and demos with partners
• Build your pipeline by sourcing new opportunities from partners
• Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
• Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote customer.io products and services
• Enable partners to know how to position Customer.io above competitors
• Manage relationships with existing and new partners
• Attend industry conferences, masterminds, and networking events to prospect new clients
• Quarterly in-person meetings with your top partners
• Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
• Become a Customer Marketing Expert

Competencies / Qualifications

• Located on the East Coast of North America, preferably (i.e. Toronto, NYC, Boston, Miami, Austin, or surrounding areas)
• 2+ years experience in an Account Executive or sales-focused partnership role
• Up to 20% of travel within your designated region
• You have experience running full sales cycles and working with …