Senior Analyst, Market Insights

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

About this roll* (Responsibilities) 

The Toast Market Insights and Competitive Intelligence team is responsible for understanding the restaurant technology market and competitive landscape, bringing to life the value, differentiation and proof points of our offering. We not only inform key strategic decision making but also enable our sales team to be fluent in key competitive moves. This is a high-impact, high visibility role that will offer leadership exposure, substantial exposure to many different departments and the opportunity to drive long-term shareholder value at a hyper-growth company. On this team, you’ll influence, shape and inform stakeholders on our biggest strategic questions and become an expert in our competitive landscape. The ideal candidate can thrive in becoming an expert in a rapidly changing environment and has experience uncovering and synthesizing competitive insights.

As a Senior Analyst on the Market Insights team, your role will span both Market Insights and Competitive Intelligence functions and you will:

• Provide data-driven insights to inform key strategic decision making across the company, with an emphasis on primary market research, win/loss analyses and competitive strategy & sales enablement
• Collaborate with teams across the organization (e.g., Marketing, Product, Sales, Investor Relations etc.) to communicate findings, competitive insights and tell stories to build Toast’s collective knowledge and build assets for sales reps (e.g., battlecards & enablement materials) 
• Build, test, and deploy surveys from the ground up (including questionnaire design, survey programming, sampling parameters, and data cleaning)
• Support senior team members in Win/Loss research to drive action across go-to-market and sales leadership
• Conduct research and analysis on our competitors’ product and GTM strategy to influence strategic decisions across product, product marketing, sales, and more  
• Develop a deep understanding of our competitors - tear down public statements and financials, do interviews, …