FreshRemote.Work

Scale Customer Success Manager - Remote-EMEA/AMER

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a SMB Customer Success Manager, joining our Customer Experience team.

The Scale Customer Success Manager acts as the customer’s trusted advisor and advocate, at scale. The key to success in this role is to build and grow an ongoing healthy relationship with each customer and to preserve our current business and grow our customers into life-long partners.

What this job can offer you

  • Responsibility for the customer journey, starting with customer onboarding and own client retention & expansion.
  • Ownership of client retention and expansion.
  • The challenge of upselling, cross-selling and managing campaigns and product promotion, as well as introducing new features to our clients.
  • The opportunity of Account Management and long term …

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