SAP ISD and Training Developer

SAP ISD and Training Developer

Job Category: Training

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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CACI is looking for an experienced Instructional Systems Design (ISD) Specialist and Training Developer to join the WBSCM Organizational Change Management (OCM) team to design and develop training for a large-scale SAP program at a federal civilian agency (USDA). Key responsibilities include:

• Create SAP course curriculum(s) and training materials for maintenance and enhancement releases, and for special projects, as required; develop comprehensive end user training plan and curriculum.
• Conduct upfront gap analysis as well as ongoing training needs assessment and evaluation; devise training design approaches and methods.
• Develop and provide technical SAP and business process end-user training:
  • Develop SAP work instructions, quick reference guides, job aides, and other presentation materials to supplement end-user training.
  • Develop eLearning training; simulations, bite-size videos, refine/update Computer Based Training (CBT) modules, as required.
• Interview Subject Matter Experts to collect necessary information to design and develop blended learning solutions.
• Conduct recurring Knowledge Transfer sessions for Level 1 and Level 2 Help Desk staff on the new solutions.
• Support communication activities, as needed, related to the system solution, such as release notes and knowledge base articles, and content for End-User facing websites/portals.
• Ensure all end user documentation meets US Federal and Program Accessibility guidelines and requirements (WCAG 508 compliance).
• Support end user delivery and/or knowledge transfer sessions/webinars of the new solutions to customer, as required.

Required Qualifications:

• 5 or more years of experience developing training for SAP implementations.
• 3 or more years of hands-on experience with training tools such as uPerform or Enable Now.
• Strong instructional system design (ISD) and analysis experience.
• Experience with multiple full ERP software development lifecycle.
• Strong curriculum design and development experience in an ERP training environment, preferably within the local, state or federal sector or equivalent combination of skills and experience.
• Strong technical documentation experience and attention to detail; excellent writing, proofreading and solid layout skills to develop training course materials.
• Ability to design/develop detailed Work Instructions, Step-by-step procedures, and quick reference guides/job aides.
• Ability to work across multiple projects simultaneously in a fast-paced ERP environment.
• Strong planning and organization skills.
• Strong hands-on experience with Microsoft Office tools.
• Strong written and verbal communications.
• Work well under pressure and meet tight deadlines.
• Demonstrated ability to work independently, under minimal direction.
• …