Sales Operations Contract Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:  

We are seeking a detail-oriented and highly organized Sales Operations Contract Specialist to join our team. In this role, you will be responsible for managing the entire contract lifecycle within Salesforce, from creation to execution, and ensuring compliance with company policies and legal requirements.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Support Sales team with quoting, contract generation, negotiations and contract execution.  
• Serve as a liaison between Sales, Deal Desk, and stakeholders to obtain deal approvals during the quoting process through contract negotiations to finalization.
• Create contracts using Salesforce contract automation and manual templates.
• Review and triage business requests, updates, and changes to contracts with stakeholders.
• Assist Sales with contract updates within Salesforce, including employee counts, pricing, dates, fees, and business and commercial terms.
• Manage the electronic signature process using Salesforce and DocuSign.
• Upon contract signature, process all client documents and contracts.
• Manage the Salesforce Contract Clause Library by working with Engineering to ensure that the library is being maintained and configured appropriately, and stakeholders to approve language to be updated within the library.
• Update and maintain client service levels, service descriptions, billing terms, and business commercial terms within the contract templates.
• Collaborate with stakeholders on commercialized offerings and update contracts and systems accordingly.
• Assist Sales and other departments with requests for copies of contracts from Salesforce.
• Support contract monitoring and approval processes.
• Communicate contract information and contract policy changes to employees and leadership.
• Establish and maintain contract records and logs.
• Develop and recommend new contracting policies, procedures, and templates.

Minimum Knowledge & Experience: 

• Bachelor's degree in Business Administration, Finance, or related field.
• 3-5 years of experience in contract administration or related role.
• Proficiency in Salesforce, DocuSign, and Microsoft Office Suite.
• Excellent attention to detail and ability to spot errors.
• Strong analytical and organizational skills.
• Outstanding written and verbal communication skills.
• Ability to work with varying seniority levels, including staff, managers, and external partners.
• Experience with contract automation and management systems preferred.

Preferred Knowledge & Experience:

• Contract drafting and revision.
• Contract negotiation.
• Data analysis and reporting.
• Project management.
• Vendor management.
• Problem-solving.
• Time management.
• Interpersonal skills.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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