Sage X3 Functional Consultant (Manufacturing and Distribution)

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position
The Sage X3 Functional Consultant’s (FC) role is to plan, design, develop, and launch efficient information and operations systems in support of core organizational functions for Net at Work’s clients. Using both business and technical skills, the FC works directly with customers to identify business requirements with enough detail and clarity to allow technical solution proposal development. The FC will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of IT systems investments. Additionally, the FC works with the sales team to develop and close service projects and maintain customer relationships to ensure customer satisfaction and ease of ongoing support.     

Job Responsibilities

SOW Activities and Delivery of Projects    

• Conduct analysis of client business processes and functional requirements.
• Prepares appropriate documentation to communicate and validate the information.
• Analyze data, evaluate existing application products, and recommend efficient, cost-effective solutions that support client business processes and functional requirements.
• Document functional requirements, workflow, and system specifications.
• Become familiar with the functions of client’s key systems in order to easily identify integration points and make recommendations.
• Delivery of all projects in a defined area; ensure projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded.
• Ensure project deliverables meet and/or exceed client expectations.
• Work with clients throughout system testing and product acceptance phases to ensure quality and customer satisfaction.
• Support sales team with business opportunities by assisting with estimate and proposal generation, performing demos, and responding to customer Pre-sales requests as needed.
• Manage and support relationships and install products for existing clients. This includes handling questions, solving problems, writing reports, performing upgrades, as well as ensuring the client’s general satisfaction with the software and the company.
• Promote value billing and efficiency in service delivery.

Functional Product Expertise    

• Develop subject matter expertise on Sage X3 …