Risk Operations Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

User Policy Operations sits within Risk Operations and is focused on protecting and advancing Stripe’s business, brand and mission, by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, whilst enabling progressive and sustainable business growth. 

What you’ll do

As a manager on the User Policy Operations ToS (Terms of Service) team, you’ll lead a group of Risk Operations Analysts who are focused on upholding Stripe’s supportability standards; these analysts conduct investigations and analysis on the businesses that operate on Stripe and ensure they are compliant with our Terms of Service.

Responsibilities

• Lead a team of high-performing Risk Operations Analysts
• Set an inspirational vision for the User Policy Operations organization and build the path to execute it both in the short-term and long-term
• Future-proof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume
• Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale
• Maintain oversight of operational vendor performance as it relates to supportability workstreams, to ensure compliance with regulatory and financial partner expectations
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Define and manage core metrics, SLAs, and performance of the User Policy Operations team
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
• Understand the tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years of direct management experience leading, mentoring, managing and developing teams
• Strong operational background and a track-record of making data driven decisions; experience with capacity planning, workforce management, and process implementation is a plus
• Detail oriented and organized with the ability to reprioritize tasks on a weekly basis
• Comfortable with navigating ambiguity and excited about creating innovative processes and solutions 
• Experience building strong cross-functional partnerships with product and engineering teams, and influencing product roadmaps
• The ability and desire to challenge the status quo as a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• Based in the U.S.

Preferred qualifications

• Prior Risk / Risk Operations experience, particularly in the policy space

Working remotely at Stripe

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

Pay and benefits

The annual US base salary range for this role is $126,400 - $189,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. Apply