Revenue Cloud Practice - Architect Lead

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Revenue Cloud (formally Salesforce CPQ + Billing) Practice Lead is a demonstrated thought leader in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of Revenue Cloud Projects. 
 

The Revenue Cloud Practice lead plays the critical role for setting customers up for success by prescriptively helping to shape and then lead the project teams within the Revenue Cloud space.  This role also provides the Professional Services team with subject matter expertise related to the proposed solution and client needs in order to ensure successful project delivery.  This includes, helping to identify and proactively manage risk areas, and commit to seeing issues through to complete resolution as it relates to Revenue Cloud implementations.   Will have the ability to configure and drive solutions, while mentoring the project team to meet the customer’s business and technical requirements. 

This role will  include helping to align on the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal, best practices within the Revenue Cloud community, development of shared assets and strategic alignment on global initiatives.
 

Responsibilities
When engaged on customer initiatives, assist with team leadership and help/exceed goals and metrics while providing insight to Revenue Cloud best practices
Mentorship:  Ability to encourage and share knowledge and experience members of the team to enable and help scale
50% billable on services engagements
Deliver high client satisfaction (CSAT) by ensuring value is realized through each engagement
Positively impact internal and external initiatives across Services, Support, Enablement, Alliances and TMP
Align closely with Account and Services Sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing
Manage multiple strategic clients simultaneously
Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
Recognized as a valuable and trusted advisor by our customers and other members of Salesforce Revenue Cloud community and continue to build a reputation for excellence in professional services
Collaborate with the Go-to-Market Team to drive continued growth of services
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Maintain the relationships across the project team and act as an escalation point within the implementation, as it relates to Revenue Cloud in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.

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Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $162,600 to $244,200.

For Colorado-based roles, the base salary hiring range for this position is $147,800 to $203,300.

For Washington-based roles, the base salary hiring range for this position is $147,800 to $223,700.

For Washington D.C based roles, the base salary hiring range for this position is $162,600 to $223,700.

For Maryland based roles, the base salary hiring range for this position is $162,600 to $223,700.

For California-based roles, the base salary hiring range for this position is $162,600 to $244,200.

For Hawaii-based roles, the base salary hiring range for this position is $147,800 to $203,300.

For Illinois based roles, the base salary hiring range for this position is $147,800 to $223,700.

For Minnesota based roles, the base salary hiring range for this position is $147,800 to $203,300.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com. Apply