Renewals Specialist

Ready to embark on the quest of joining Hack The Box?

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! 🚀🔒💻

✨The core mission of the Renewals Specialist:

The HTB client base is growing fast and at the same time, due to our great product, we are able to achieve high retention. To support our Revenue organization, we'll be bringing on the team a Renewals Specialist. This role is responsible for renewing, up-selling, and optimizing license subscription contracts for our customers. Your core mission is to ensure seamless contract continuation by negotiating favorable terms that align our customers' mission needs, and company goals. It also involves building key relationships with budget holders, contracting departments/officers, and resellers, as well as becoming a trusted advisor for all of their contract requests.

As part of your role, you will be responsible for delivering our renewal process for a set of accounts assigned to you. You will need to identify HTB platform usage trends and other important information collected throughout HTB interactions with the customer, which ultimately will enable you to generate a meaningful and beneficial for the customer proposal upon the renewal of their HTB annual subscription.

🍺 The fellowship you’ll be joining:

Reporting to the global Renewals Manager, you will be part of the Customer department and, more specifically, the Renewals team. You’ll also be able to connect with multiple internal stakeholders (Customer Success Managers, Account Executives, Solution Engineers, Business Operations, Sales Ops, Legal, Finance), improve workflows and manage your own schedule. Clear communication, high organizational skills, teamwork, and some experience in general administration are the requirements that you’ll need to have, in order to be successful in the role.

⚔️ Technology tools & weapons you’ll be using:

Hubspot, ChurnZero, Pandadoc, Jira, Slack

📚 Interesting resources you should check:

• Customer Stories
• A glimpse into HTB’s 2024 Sales Kick Off (SKO)
• Humans of HTB: Anna’s journey into HTB customer success scaling team

🚀 The adventures that await you after becoming a Renewals Specialist at Hack The Box:

• Own a portfolio of HTB customers, be their go-to point of contact with all commercial matters regarding their contract
• Take care of all administrative duties relating to …