Renewals Manager, EMEA

About mParticle

mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end to end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job 

We are seeking a London based International Renewals Manager who can provide strategic consultation and expertise to our Customer Success organization by owning mParticle’s customer renewal program. As a Renewal Manager, you will play a meaningful role in building and managing the renewals processes across mParticle’s International Customer Success organization. 

Your mission is to maintain regional renewal forecasts, identify and communicate retention risks, and be responsible for the continued optimization of the Customer Success team operations that drive an outstanding customer renewal experience. You will help develop and define the playbook for escalated renewals, working closely with the Customer Success team to meet and exceed our customer retention goals each quarter.

About the Candidate 

The Successful candidate will:

• Own mParticle's International renewal forecasting output, maintaining an accurate and repeatable forecast at both the global and regional levels.
• Optimize renewals processes to improve revenue retention, surface risk early and implement strategies to mitigate this risk.
• Conduct and provide analysis of customer renewal key performance indicators (critical metrics), with a mission of growing customer renewal rate and timely renewals.
• Support Customer Success Managers in driving renewal negotiations across our customer base to ensure quarterly and yearly renewal numbers are met or exceeded.
• Represent mParticle during a pivotal period in the customer lifecycle; understand and speak to mParticle’s value proposition in an increasingly competitive and crowded market
• Cultivate relationships with functional leadership across Customer Success, Sales, Operations, Finance to standardize standard methodologies and drive operational efficiency.
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