Renewal Manager - EMEA

Hello! I am Alex, Head of Contract Management at Ashby. I am thrilled to be expanding our Renewal Management team, as this function serves an important role in the success of our customers and the business.

Having a Renewal Management team at Ashby allows our Sales team to focus solely on supporting prospective buyers on their journey to becoming an Ashby customer, while simultaneously allowing our Customer Success Team to focus solely on the growth and success of our existing customers. With this harmonious relationship across the internal teams, we are able to make renewal and contract conversations meaningful and relevant to the needs of our customers, providing a top tier experience with Ashby.

About Ashby

We’re building the next generation of recruiting software and we’re starting with a suite of products that helps talent leaders, recruiters, and hiring managers run an efficient and data-driven hiring process.

We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.  We have over 1,600 amazing customers including Ramp, Notion, and Zapier – yet we've only taken the first steps toward a much larger opportunity.  In short, it's the perfect time to join! 🚀

About The Role

As an Ashby Renewal Manager, you will play a key role in supporting our revenue function and customer satisfaction. You will manage Startup and Midmarket customer renewals and contract questions, and will collaborate closely with a number of internal teams. Your work as a Renewal Manager directly impacts our broader business goals.

This position requires expertise in core renewal management competencies —

• Navigating pricing and negotiation discussions with empathy and tact, while upholding a high level of respect for the value of Ashby and the services we render

• Leading the renewal process with customers, ensuring timely and successful contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs

• Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle

• Managing day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance

• Understanding contract terminology and how to communicate these terms to customers

Our ideal candidate will have a strong background in a combination of sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships. In this role, you will work closely with our customers to ensure they receive maximum value from our offerings, ultimately contributing to customer retention and satisfaction. You will work in partnership with Sales and Customer Success to ensure that the right resources are engaged to maximize customer growth, driving expansion and renewal. 

Ashby takes tremendous pride in our software; as such, we encourage all employees to have rich product knowledge. While the scope of your role does not require technical product aptitude, we will empower you with product knowledge to ensure you’re well-positioned for customer conversations (e.g. should tech stack pricing efficiency surface in a renewal, you are comfortable communicating our differentiators).

You could be a great fit if:

• You enjoy finding creative solutions for complex situations – this in turn will allow you to successfully solve for both the customer and Ashby

• You are solutions-oriented – there is a solution to every problem or challenge we may face in Contracts

• You excel at cross-functional collaboration, leveraging the right teams and colleagues to provide a top tier experience and solution for each customer, while being respectful of other individuals time, priorities, and goals

• You have excellent communication skills over phone and email, and are able to navigate high pressure situations with ease and professionalism (strong public speaking skills translate well to this role)

• You delight in having autonomy over your schedule — there is a high level of accountability at Ashby, and we rely on you to complete your work; while all of your work will be visible to the entire company, you will be responsible for managing your time

• You display empathy in situations that require it – you understand where our customers are coming from and strive to find a solution accordingly

• You value transparency – there is clarity and honesty in every step of our renewal process, and within Ashby as a company    

You might not be a great fit if:

• You avoid taking ownership, and prefer to hand off various tasks

• Dynamic situations make you uncomfortable 

• You find pricing conversations and negotiations demanding and taxing

• You do not enjoy admin work and prefer to be in face-to-face meetings all day

• You find it challenging to devise creative solutions for complex situations, which may hinder your ability to effectively address the needs of both the customer and Ashby.  

• You prefer to work independently and not collaboratively

• You prefer a rigid schedule with limited autonomy, as you find accountability challenging

• You have difficulty working remotely full time

Our Culture

Our co-founders have written authentic pieces about Ashby’s communication and operating principles. As a company, we hire fewer, stronger people and provide them with clear ownership over a specific scope of work. Our Customer Success team, in particular, prioritizes solving for the customer. Our hope is to hire a driven Renewal Manager who embodies empathy and curiosity to join the team.

Interview Process

• Recruiter Screen with Talent Acquisition Team: 30 minutes

• Hiring Manager Interview: 30-45 minutes

• Take Home Assignment: 30-45 minutes

• Final Panel:

  • Cross-Functional Interview with Sales and Customer Success: 30-45 minutes

  • Negotiation and Renewal Management at Ashby: 30-45 minutes

  • Closing Questions - 15 minutes

Benefits

• Competitive salary and equity.

• Opportunity to work with a talented and passionate team.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it!

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.