Remote Customer Support - Insurance Annuities
USA OK Home based (CSC Location)
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worldās largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues atĀ DXC.com.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are actively hiring CSR for the Annuities team at DXC! As a CSR, you will handle customer service inquiries via the telephone and/or email and resolves problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customersā needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
Responsibilities
- Respond to customers, agents and broker/dealerās requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
- Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
- Efficiently process transactions and track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
- Efficiently access and navigate multiple electronic ā¦
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RestrictionsRemote
Benefits/PerksCareer growth opportunities Disability Insurance Employee wellness Health, dental, and vision insurance coverage Life and Disability insurance Paid holidays Paid Time Off Remote work Retirement savings plan Team environment Vision Insurance Vision insurance coverage
Tasks- Communication
- Customer Service
- Educate Financial Service Representatives
- Handle customer inquiries
- Maintain quality service
- Process transactions
- Research and respond to questions
- Resolve problems
- Troubleshooting
Analytical Analytics Annuities Applications Attention to detail Business Process Outsourcing Cloud Communication Computer Computerized Systems Customer Care Customer service Customer Support Data Architectures Empathy Engineering Financial Services Financial Services Knowledge Hybrid Clouds Insurance IT Outsourcing IT services Market Requirements Modern Workplace Multitasking Outsourcing Problem-solving Reporting Research Scalability Security Social media Technology Time Management Troubleshooting
Experience1-2 years
EducationBusiness Engineering High School High school diploma Marketing Professional Certification Some College Trade Certification
Timezones