Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a Relationship Manager do at Fiserv?

As a Relationship Manager, you will be the main point of contact and information resource for our clients, as well as for sales support, marketing, and management, regarding ongoing operations. You will develop and implement account plans that effectively drive incremental Fiserv revenue through the creation of profitable deal structures and the establishment of innovative partnerships. You will collaborate closely with large retail clients, managing merchant products and solutions across various areas including Acquiring, Encryption/Tokenization, Debit Routing, Fraud Mitigation, Gift Card Solutions, Biller Product offerings, Output Solutions, and Omnichannel solutions. Your effective management of these client relationships and product portfolios will significantly contribute to Fiserv’s growth and success.

What you will do:

• Establish strong, long-term relationships with major retailers.
• Identify and build a pipeline of revenue-generating opportunities through strategic partnerships.
• Lead partnership retention through managing contract renegotiations and renewals in order to achieve profitable outcomes for Fiserv.
• Cultivate and enhance relationships across multi-level teams within client organizations to identify and implement solutions to generate revenue growth and expansion opportunities.
• Increase the Likely to Recommend score by cultivating deep strategic partnerships.
• Achieve the assigned sales quotas by successfully renewing contracts and selling a range of products and services to the assigned client portfolio, collaborating with subject matter experts in product sales.
• Manage customer retention through proactive communication, diligently following up on outstanding issues, and conducting professional contract negotiations.

What you need to have:

• Bachelor's degree in business administration or a relevant field, or an equivalent combination of education, work, and/or military experience.
• 7+ years of sales, relationship management, business development and negotiation experience.
• 7+ years of experience working with major retailers.
• 7+ years of experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients
• Availability to travel domestically up to 60%.

What would be great to have:

• Knowledge of Fiserv systems is helpful, including Salesforce or similar eCRM tool.
• Ability to influence and work collaboratively across teams within and outside the organization.
• Proficient in sales and negotiating techniques, with a proven track record of closing deals.
• Strong analytical and critical thinking skills with a focus on metrics for client strategy.
• Highly customer-focused and results-driven, with the capacity to handle multiple initiatives simultaneously.

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Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.