Relationship Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a Relationship Manager do at Fiserv?

You will serve as primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations. You’ll develop and implement account plans that drive incremental Fiserv revenue through creation of profitable deal constructs and innovative partnerships. Working with Healthcare and Insurance clients, you’ll have responsibility for merchant products and solutions including Acquiring, Surcharging, Biller Product offerings, Output Solutions, Encryption/Tokenization, Debit Routing, Fraud Mitigation, Gift Solutions, and Omnichannel offerings.

What you will do:

• Identify and build a pipeline of revenue generating opportunities that increase profitability and contribution margin of partnership.
• Lead retention of partnership via contract renegotiations and renewals that deliver profitable outcomes for Fiserv.
• Cultivate and improve relationships across multi-level and teams at client to identify and implement solutions to grow and expand revenue.
• Increase Likely to Recommend score through deep strategic partnerships.
• Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs.
• Responsible for retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.

What you need to have:

• Sales, Business development, and negotiation experience
• Experience working with service providers to include Healthcare and Insurance Providers
•  Bachelor’s degree or a combination of work, education, and military experience
• Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients
• Experience working in the financial/technology industry

What would be great to have:

• Knowledge of Fiserv systems is helpful, including Salesforce or similar eCRM tool.
• Ability to influence others at multiple levels internally and externally (who do not have a direct reporting line into this position) and work collaboratively across teams to lead others who do not formally report to this person to drive results.
• Experience in sales and negotiating techniques - consultative …