Regional Client General Manager, Americas - United States - Virtual Location

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Regional Client General Manager acts as the primary point of contact for our global clients’ strategic needs in the Americas region. Transforming and operationalizing global strategy into regional processes and needs. in addition, they are passionate about identifying and delivering new opportunities, driving client and traveler happiness, supporting strategic solutions, promoting GBT’s capabilities, and retaining and growing some of our most important clients. The Client Manager’s role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. Working with a hard-working team in a collaborative environment, the regional client manager will ensure that client initiatives are fully delivered, and expectations are exceeded. This position is an excellent starting point to grow your journey at GBT into the global customers.

What You'll Do:

In order to drive growth, develop innovative beneficial and client focused solutions, and increase retention, the Client Manager will be responsible for:

• Possessing an in-depth understanding of your client’s strategic objectives, key drivers of success, organizational culture, and business objectives.
• Providing mentorship to customers in the transformation of global goals and strategies to optimize performance across their regional program.
• Identifying outstanding travel needs in the regiona, and developing innovative solutions to enhance efficiency & improve traveler/caller experience during service fulfillment.
• Establishing partnerships with key business constituents …