Recipient Solutions Manager - Southeast

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Recipient Solutions Manager - Southeast Territory (Tampa)

Accepting Applications until April 7, 2025

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission and join the number one most trustworthy company in the healthcare industry as recognized by Newsweek in its 2024 rankings of the World's Most Trustworthy Companies!

The Recipient Solutions Manager (RSM) provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden, while achieving upgrade sales goals within their assigned Southeast territory supporting - Florida, Alabama, Louisiana, Mississippi, Southern Arkansas and Southern Georgia.  This role focuses on providing and implementing efficient aftercare solutions that deliver customer satisfaction and confidence, and developing strategies to support patient outcomes and upgrade revenue. Success requires expertise in patient education, relationship management, upgrade business development, and consultative sales skills to achieve annual territory upgrade sales targets.

Key Responsibilities

Engagement Acumen: Provides meaningful recipient engagement by delivering new recipient onboarding and upgrade education to support patient empowerment, satisfaction, confidence and positive patient outcomes while alleviating clinic time spent counseling. Provides clinic education related to recipient base, upgrade processes including but not limited to the insurance landscape.

Sales Acumen: Collaborates strategically with Consumer and Professional field sales teams to reduce aftercare burden while driving upgrade sales and customer satisfaction. Applies business acumen to understand clinic aftercare needs and recommends tailored solutions, becoming a trusted advisor. Builds strong relationships with key stakeholders including clinicians, implant sales teams, and reimbursement specialists within the assigned territory. Successfully executes sales and marketing initiatives while maintaining compliance with Cochlear policy, laws, and regulations. Manages territory performance and clinic upgrade penetration through sales planning, budgeting/forecasting, and responsibility for revenue quota. Timely reporting of key metrics. Partners with internal upgrade operations teams to ensure quality service delivery. Maintains a professional image as a Cochlear representative.

Business Acumen: Effectively utilizes all sales and service tools including Salesforce, Miller Heiman strategies, and virtual presentation platforms while adapting communication styles to various audiences. Generates and delivers reports and maintains detailed documentation to demonstrate value to stakeholders. Exemplifies strong organizational skills by managing competing priorities in a fast-paced environment while maintaining attention to detail. Works collaboratively across internal and external teams to understand regional clinic dynamics and achieve operational …