Quality Improvement Business and Technology Development Manager

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart association has an excellent opportunity for a Quality Improvement Business and Technology Development Manager based out of our National Center office! This position can be home based.

This is a full time, benefits eligible, grant funded opportunity. Current funding will expire on June 30, 2028, with the possibility of extension.

This individual will be responsible for identification, recruitment, and implementation of healthcare systems such as hospitals and outpatient clinics to funded initiatives with an emphasis on technical implementation of registry technologies.  Responsible for achieving funded initiative strategic plan and yearly recruitment and onboardings goals to increase market penetration for the AHA Quality Portfolio.  Responsible for promoting the adoption of the Quality Improvement Initiative activities, including registries, QI collaboratives, and systems of care which establish and improve standards of care. Responsible for building a network of meaningful volunteers and partnerships to advance the mission of the organization. Responsible for supporting health system technologies teams in the onboarding and maintenance of data related to EHR connected registry technologies.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Researches and identifies healthcare institutions/corporations to target and convert existing and new QI portfolio contract sales. Follow sales plan in by building relationships with hospitals, healthcare systems, outpatient clinics.
• Applies knowledge and understanding of the Quality, Outcomes Research, & Analytics (QORA) program functionality, features, data requirements, security, and technology standards to engage new accounts. Develops and presents features and benefits in the sales process including the ROI of program participation, as well as opportunities for cross-selling of other Regional and National products, programs, and services. Recruits and engages volunteer leadership to champion the QORA success
• Supports participating organizations in the technical onboarding of EHR-connected registry environments. Facilitates ongoing engagement with organizations technology vendors for successful data transfer and ongoing maintenance of technologies with health system technical teams.
• Collaborates closely with the assigned region team to develop and plan sales pipeline, account management, site recruitment, and registry connectivity status.
• Assesses regional regulatory requirements and market level systems of care activities to identify development opportunities
• Ensures accounts meet compliance with contracting processes, regulatory and organizational security and privacy policies, and registry or QI activities.
• Responsible for cross functional collaboration and upholding communication workstreams

Qualifications

• Bachelor’s Degree or equivalent experience
• Two (2) – Five (5) years of relevant experience
• Experience with account management and sales success
• Experience in onboarding organizations to technologies or other technical experience related to interoperability or healthcare data.
• Experience building and managing relationships with external alliances or partners
• Experience identifying and building relationships with key volunteers in hospital or clinical settings
• Ability to interact and engage with C-Suite and/or technical leaderships ideally in hospital or outpatient clinic settings
• Ability to implement effective business-to-business marketing/sales plans
• Ability to work independently and effectively manage multiple projects in a fast-paced environment
• Strong negotiation skills
• Excellent written and oral communications
• Ability to travel up to 20% local and overnight stay

Preferred Experience:

• Hospital/Healthcare account experience
• Implementation or project management of Healthcare Data Systems

Compensation & Benefits

The expected pay range will be $70,000 to $90,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities