Qualcomm Sr. Account Manager - Global Master Trainer Team

At a Glance

As a Senior Account Manager, you will play a critical leadership function overseeing Qualcomm's Global Training operations. You will coordinate a diverse team of regional trainers, ensuring exceptional client service through effective performance management, streamlined reporting, and continuous process improvements. Collaborating closely with senior leadership and third-party vendors, you will drive strategic talent acquisition and ensure compliance with regional labor laws. Additionally, you will maintain strong communication channels through regular one-on-one meetings and serve as a key liaison for operational and vendor-related matters, all while supporting team expansion, event coordination, and active engagement with the broader Qualcomm and BDS leadership teams. This is an exciting role that brings purpose and learning to the team! Join our team and we will provide you a culture that is amazing and an environment where you can learn, grow, lead and thrive!

Join our Best-in-Class team as we bring experiences to life with consumers. Bring your leadership experience, as well as your track record, to build a team of Champions.

Learn more about us and why you belong at BDS here!

Compensation

$90,000 - $100,000 annual salary

Overview

WHAT WE OFFER

• Weekly pay schedule
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

WHAT YOU'LL DO

• Coordinate Global Trainers: Lead a program consisting of regional trainers representing Qualcomm in global markets
• Talent Acquisition: Collaborate with third-party vendors to recruit top-tier candidates, partnering with Senior BDS leadership to ensure that employment agreements comply with regional labor laws and expectations
• Team Guidance & Availability: Provide ongoing direction to global trainers via regional leads across various time zones, ensuring your availability to maintain exemplary client delivery
• Streamlined Reporting & Communication: Facilitate streamlined reporting across regions and serve as the primary point of contact for the BDS team
• Performance Management: Conduct performance reviews, manage bonus disbursements, and address any performance-related concerns
• Collaborative Training Leadership: Work closely with Qualcomm training leads to jointly execute training initiatives and ensure seamless operations
• Relationship Building: Lead monthly one-on-one meetings with trainers to build strong relationships, assess workloads, and address any concerns. Maintain regular communication with Qualcomm training leads to ensure all needs are met and to promptly address personnel issues.
• Event & Travel Coordination: Oversee the booking of events and travel arrangements for global trainers, who may be required to travel up to 50% of the time
• Vendor Liaison: Act as the liaison with third-party staffing vendors by providing feedback, coordinating interviews, managing hiring and backfill processes, and collaborating with Qualcomm on final candidate selections
• Process Improvement: Develop and implement streamlined processes for operations and reporting, ensuring a clear understanding of day-to-day activities
• Client Account Management: Leverage your expert client account management skills to enhance service delivery
• Leadership Collaboration: Contribute as a member of the broader BDS Qualcomm leadership team by offering insights and recommendations for training, events, and other collaborative initiatives

WHAT YOU'LL BRING

Experience and Education:

• High school diploma or equivalent required; College degree preferred
• 5-7 years engaging with and influencing clients and accounts, retail management, field management, and preferred experience with training/training management
• Experience in a similar genre of client product work

Skills and Attributes:

• Strong leadership abilities
• Great attention to detail
• Professional demeanor
• Ability to manage, evaluate, and train team members remotely
• Strong interpersonal communication skills both written and verbal
• Detail-oriented; possess time management and organizational skills
• Ability to build relationships and demonstrate solid customer service skills
• Must possess strong self-confidence and the ability to build personal credibility
• Compelling presentation and influencing skills
• Ability to be flexible and adapt quickly
• Ability to travel within a designated market up to 50% of the time
• Must reside within current client market
• Computer Skills: Proficient in Word, Excel, PowerPoint, Access, and Outlook

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: 

• Regularly talk, sit, stand, walk, and bend over 
• Repetitive use of hands/arms, repetitive use of legs and grasp 
• Continuous hand/eye coordination and fine manipulation 

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Privacy Policy for CA Residents

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.

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