Project Management Commercial Delivery

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position Overview

As a Project Manager in Professional Services, you'll play a vital role in driving implementation excellence for Genesys clients. You'll serve as the primary liaison between Genesys and client project teams, collaborating with sales teams, Customer Success Managers, and Technical Account Managers to ensure successful project delivery.

Core Responsibilities

Project Leadership

• Drive successful project implementation from discovery through delivery and support.

• Build and maintain relationships with Genesys account teams, customers, and partners.

• Lead cross-functional teams and provide strategic direction.

• Deliver projects within budget while maintaining high customer satisfaction.

Project Management

• Create and maintain comprehensive project plans, including:

  • Genesys-specific project plans

  • Integrated plans coordinating client and third-party vendor activities

• Lead weekly project update meetings.

• Complete weekly status reports using Genesys templates.

• Conduct monthly updates with project sponsors and client leadership.

• Monitor and communicate impacts to budget and timeline.

• Identify and resolve project roadblocks.

Growth and Innovation

• Drive growth through Project Change Requests when scope increases.

• Recommend solutions to address emerging business needs.

• Provide performance improvement recommendations based on implementation lessons learned.

• Suggest process updates to optimize project goals.

Qualifications

Required Experience

• Bachelor’s degree in business, Computer Science, or related field

• 5+ years of Professional Services experience

• Demonstrated project delivery and support experience.

• Proficiency with Microsoft Project

Key Skills

• Strong team leadership abilities

• Excellent written and verbal communication

• Technical team collaboration experience

• Strategic problem-solving capabilities

• Project planning and execution expertise

Additional Details

• Position may require up to 30% travel to client sites.

• Remote work options available

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

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