Program Manager II, CX Programs
Remote - USA
At Coinbase, our mission is to increase economic freedom around the world, and we couldnât do this without hiring the best people. Weâre a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether theyâre trading, storing, staking or using crypto. Know those people who always lead the group project? Thatâs us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. Weâre a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
- Youâve got positive energy. Youâre optimistic about the future and determined to get there.Â
- Youâre never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.Â
- You appreciate direct communication. Youâre both an active communicator and an eager listener - because letâs face it, you canât have one without the other. Youâre cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. Youâre not looking for a boring job.
- You have a âcan doâ attitude. Our teams create high-quality work on quick timelines. Owning a problem doesnât scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. Weâre stronger together, and youâre a person who embraces being pushed out of your comfort zone.
The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. The âŚ
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Remote - USA
Benefits/PerksDental Dynamic Work Culture Medical Opportunities for learning and growth Remote-first company Remote work Target bonus Target equity Vision
Tasks- Analyze data for recommendations
- Build
- Collaborate with cross functional teams
- Collaboration
- Create high-quality work on quick timelines
- Customer support
- Deliver projects on-time
- Disrupt ourselves
- Embrace feedback
- Improve
- Improve efficiency
- Increase economic freedom
- Knowledge management
- Manage multiple projects
- Manage operational processes
- Optimize customer service experiences
- Project management
- Training
Adaptability Agile methodologies AI Analytical Analytics Automation Best Practices Bleeding edge tech Change Management Collaboration Communication Cross-functional Collaboration Crypto Customer Experience Customer Feedback Customer service Customer Success Customer Support DAOs Data analysis Data-driven Data privacy Data Protection DeFi Direct communication Diversity Engineering Feedback Finance Fintech GDPR Innovation Knowledge Management Management NFTs Operations Organization Organizational Performance Privacy Problem-solving Process Optimization Product Program Management Project Management SQL Technology Utilization Training User empathy Web3 Web 3.0 Workforce management
Experience3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9