Program Lead, Atlassian Champions Program

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Working alongside the Senior Manager for Champion Programs you will be responsible for planning and coordination for the launch of a new customer engagement program focused on the Strategic Customer segment.

Key Responsibilities:

1. Program Strategy:

   • Contribute to the planning for a dedicated program for champions within Atlassian’s Strategic customer accounts

2. Cross-Functional Collaboration:

   • Collaborate with marketing, success teams, customer support, product, and other key teams to curate content for the program, and integrate program initiatives with broader company strategies

   • Act as a liaison between the champions and the company, ensuring their voice is heard internally

3. Program Member Engagement:

   • Develop initiatives to increase program participation, retention, and overall satisfaction

   • Foster a sense of belonging and connection among champions including engagement guidelines, onboarding experiences, and systems of recognition and rewards

   • Help to build appropriate support systems to scale engagement for program members from the Community Management team and Ambassador Program Manager teams that consider economies of scale and intersection points between overall community engagement and other champion programming

4. Program Operations:

   • Work alongside the Community Operations team to continually look for alignment opportunities with existing operational practices to build for scale

   • Oversee daily operations of the program

   • Maintain strong program documentation

5. Communications

   • Own the planning, creation and delivery of communications to support awareness building of the program, and it’s members externally and internally

   • Develop regular reporting, self-serve dashboards and other helpful resources to be determined to communicate the ongoing performance of the program

   • Support internal enablement (i.e. Marketing roadshows, individual team level meetings, documentation and blogging)

6. Analytics, Reporting, and Insights:

   • Establish effective feedback loops to gather insights from both internal stakeholders, and Adoption Champions, incorporating feedback into program improvements

   • Provide regular reports on key metrics and insights to relevant stakeholders

Qualifications

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $133,100 - $177,500

Zone B: $119,800 - $159,700

Zone C: $110,500 - $147,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.